Dynamic self-storage manager with a proven track record at Grape Expectations, excelling in customer service and operational efficiency. Successfully implemented marketing strategies that boosted occupancy rates and enhanced community relations. Known for strong problem-solving skills and a commitment to teamwork, ensuring exceptional service and client satisfaction in a fast-paced environment.
Work History
Crosbys
Store Management
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Self Storage Manager
BUSINESS OWNER, Grape Expectations
Organized promotional events to increase public awareness of the self-storage facility''s offerings.
Implemented new marketing strategies to attract potential clients and boost occupancy rates.
Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
Regularly updated facility pricing structures based on market trends and competitive analysis findings.
Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
Trained new employees on company policies, procedures, and best practices for consistent service delivery.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Associate Degree In Business - Business Administration And Management
Everest Institute, US
Florida City, FL
07.2014
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Crosbys
Store Management
Self Storage Manager
BUSINESS OWNER, Grape Expectations
Associate Degree In Business - Business Administration And Management
