Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

STACY HAUSSMANN

Business Administration
Independence,MO

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Full Time Family Manager

Family Manager
12.2019 - Current
  • Took planned career break to raise my children and maintain the household.
  • Helped children complete homework assignments and school projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Medical Office Specialist

Healthcare for Women Physicians Group HCA Owned
10.2018 - 11.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and posted payments as well as daily deposit.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Career Field Agent (Self-employed)

Liberty National Life Insurance Company
08.2018 - 09.2018
  • Demonstrated features, answered questions, and redirected concerns to positive areas.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Designed presentations and marketing materials to promote insurance products.

Receptionist

Hidden Valley Animal Hospital
05.2017 - 08.2018
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Cashier

Hy-Vee
11.2015 - 07.2017
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Received recognition for providing outstanding customer service
  • Addressed customer needs and made product recommendations to increase sales.

Receptionist

Farview Veterinary Hospital
08.2004 - 06.2015
  • Spearheaded inventory and processed ordering
  • Demonstrated the compassion and sympathy necessary for clients.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled all transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

BACHELOR OF SCIENCE - Business Administration

DEVRY UNIVERSITY
Kansas City, MO
07-2019

Skills

  • HIPAA compliance
  • Co-pay collection
  • Medical billing
  • Insurance verification
  • EMR software
  • Appointment setting
  • Multi-line telephone management
  • Patient care
  • Managing patient records
  • Medical terminology
  • Multitasking and organization

Professional Highlights

  • 13+years of experience in a high volume, fast paced professional office setting. Accomplishments include:
  • Increasing patient satisfaction.
  • Received recognition for providing outstanding customer service multiple times.
  • Implementing filing system change which increased productivity.
  • Collaborating in training new employees.

Timeline

Full Time Family Manager

Family Manager
12.2019 - Current

Medical Office Specialist

Healthcare for Women Physicians Group HCA Owned
10.2018 - 11.2019

Career Field Agent (Self-employed)

Liberty National Life Insurance Company
08.2018 - 09.2018

Receptionist

Hidden Valley Animal Hospital
05.2017 - 08.2018

Cashier

Hy-Vee
11.2015 - 07.2017

Receptionist

Farview Veterinary Hospital
08.2004 - 06.2015

BACHELOR OF SCIENCE - Business Administration

DEVRY UNIVERSITY

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STACY HAUSSMANNBusiness Administration