Stacy Hayes
Bloomington,IN
Summary
Experienced Program Coordinator skilled in handling administrative, operational and outreach program functions with a focus on improving the lives of family and children. Wears many hats to accomplish dynamic objectives. Ready to apply 20 + years of experience to new professional challenges.
Overview
19
19
years of professional experience
Work History
Airbnb Host
Self
09.2019 - Current
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
Program Coordinator
Family Solutions
08.2004 - Current
- Enhance program efficiency by implementing innovative solutions.
- Collaborate with other program coordinators to achieve consistency in program objectives and services.
- Explore and develop communication strategies for improved collaboration among team members and outside agencies resulting in increased continuity of care.
- Establish partnerships with outside organizations, expanding program reach and impact.
- Cultivate interpersonal skills by building positive relationships with others.
- Provide feedback and assist with implementation of evaluation tools to measure program effectiveness, increasing positive outcomes for families and children.
- Create and track reports on staff productivity and efficiency, presenting findings to the administrative team and adjusting strategies as needed.
- Lead new hire training, fostering a knowledgeable and cohesive team environment.
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Schedule and supervise staff meetings to discuss new ideas and support ongoing staff development.
- Provide ongoing direction and leadership for future agency goals.
- Monitor programming schedules, compliance with guidelines and quality.
- Oversee staff schedules and assignments to handle programming demands.
- Monitor and track staff to ensure timely completion of required tasks, ensuring compliance with state standards and contracts.
Education
Bachelor of Science - Human Development And Family Studies
Indiana University
Bloomington05.1998
Skills
- Exceptional Communication
- Decision making
- Teamwork
- Time management
- Personnel Supervision
- Solution focused
- Conflict resolution
- Consumer care
- Attention to detail
Certification
- Trust Based Relational Interventions
- Motivation Interviewing
Timeline
Airbnb Host
Self
09.2019 - Current
Program Coordinator
Family Solutions
08.2004 - Current
Bachelor of Science - Human Development And Family Studies
Indiana University
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