Stacy Heacock
Dubuque,Iowa
Summary
Expert clerical professional with strong background in office management, exceptional organizational skills, and attention to detail required to effectively oversee office needs. Directs, motivates, and trained staff to meet routine and special project requirements with skill and efficiency. Driven to continuously improve and streamline operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Recovery Coach Specialist
Operation Empower-Liberty Recovery
03.2025 - Current
- Developed individualized recovery plans tailored to client needs and goals.
- Facilitated support groups to promote peer interaction and shared experiences.
- Guided clients through crisis situations, employing de-escalation techniques effectively.
- Coordinated resources and services to ensure comprehensive client support.
- Monitored progress of clients, adjusting strategies to enhance recovery outcomes.
- Educated clients on coping mechanisms and life skills for sustainable recovery.
- Mentored new coaches, providing training on effective communication and intervention strategies.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Teaching groups on Criminal Thinking, Financial Peace, Anger Management, and Life Skills.
Administrative Assistant
Hillcrest Family Services
02.2021 - 01.2025
- I am the administrative assistant for the IHH program, and we oversee over 450 to 650 clients a month. I do it all. I oversee the other administrators at the other location. I trained, give evaluations, supervised, and overseen the MCO billing portion of IHH.
- Streamlined office procedures, improving document management and retrieval processes.
- Facilitated communication between departments, ensuring timely information flow across teams.
- Implemented digital filing system, increasing accessibility and reducing retrieval time for essential documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed scheduling and calendar coordination for multiple executives, enhancing organizational efficiency.
Office Manager
Tri-State Truck Equipment
03.2015 - 12.2017
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
- Developed training programs for new employees, enhancing onboarding processes and team integration.
- Streamlined communication between departments, improving collaboration and response times.
- Led administrative support efforts, maintaining organized records and documentation systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
- Tracked ongoing business expenses and project-specific costs with QuickBooks.
- Preserved customer loyalty by quickly and completely resolving complaints.
Title Clerk
Summit City Chevrolet
02.2012 - 02.2015
- Identified issues affecting titles and property use by examining individual title documentation.
- Verified property factors carefully, including legal descriptions, current ownership, and specific restrictions.
- Resolved title-related problems by working closely with lenders, the courthouse, and DVM personnel.
- Processed vehicle titles, ensuring compliance with state regulations and accuracy of documentation.
- Coordinated title transfers and registrations, maintaining efficient workflow in high-volume environment.
- Managed communication with customers regarding title status, providing timely updates and resolutions.
- Trained new staff on title processing procedures and software systems to enhance team efficiency.
Accounts Receivable Associate
Dubuque Auto Plaza
10.2008 - 02.2012
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Received, recorded, and banked cash, checks, and vouchers.
- Minimized aging accounts by monitoring open balances, and pursuing payments.
- Kept records current with daily transaction postings.
- Updated office files daily, and kept records organized.
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
- Managed customer invoicing and payment processing to ensure timely collection of outstanding accounts.
- Developed detailed reports on account status and collection activities for management review and strategy adjustments.
- Monitored credit limits to minimize exposure to potential bad debt risks, safeguarding company assets.
- Supported cash management initiatives by providing accurate and timely reporting to finance leadership on outstanding receivables.
Receptionist
Hawkeye Truck & Trailer
04.2004 - 08.2008
- Managed a multi-line telephone system to answer incoming calls.
- Supported administrative duties, including accounting and titling trucks for sales personnel.
- Office Inventory.
- Kept business finances current and accurate by inputting new transactions, and reconciling accounts.
- Coordinated appointment scheduling for service and maintenance, optimizing staff workflow efficiency.
- Trained new staff on front desk procedures and customer service protocols, enhancing team performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA05-1991
Associate of Applied Science - Accounting
NICC
Peosta, IA05-2003
Skills
- Office administration
- Document management
- Scheduling coordination
- Staff training
- Human resources support
- Customer service excellence
- Digital filing systems
- Records maintenance
- Team supervision
- Financial reconciliation
- Data confidentiality
- Title processing procedures
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Professional and mature
- Invoice processing
- Documentation and reporting
- Relationship building
- Microsoft PowerPoint
- Spreadsheets
- Bookkeeping
- Business administration
- Training and coaching
Certification
- 08-Aug-2025-Certified Addiction Recovery, CCAR - 30 credits Recovery Coach Academy, 05-Sept-2025-16 credits Ethical Considerations for Recovery Coaches, 22-Aug-2025-12 credits Recovery Coaching in the Emergency Department
- 03-Nov-2025-Certified Recognize thoughts of suicide and engage safety
- Certified Instructor Mental Health First Aid 10/20/2023 expires 10/20/2026
- Certified Relias- Family Peer Support, 01/16/2024, Common substances abused treatment of substance abuse disorder 10/26/2022, Harassment in the Workplace 11/2/2023, HIPPA Basics 11/02/2023, Workforce Safety 09/29/2022, All Things Covid 10/25/201, Overview of substance Use Disorder 09/22/2022, Best practices for supporting individuals in Earley recovery 11/03/2023, employee wellness-work life balance 11/2/2023, Substance use treatment with justice involved individuals 02/08/2024, Family peer support 01/16/2024, Understanding Bloodborne pathogens 11/02/2022, Understanding Human Trafficking 05/11/2011, Peer support in Substance use recovery 01/16/2024.
- Certified Iowa HHS dependant adult & child abuse mandatory reporter Recertification training 02/02/2024
Timeline
Recovery Coach Specialist
Operation Empower-Liberty Recovery
03.2025 - Current
Administrative Assistant
Hillcrest Family Services
02.2021 - 01.2025
Office Manager
Tri-State Truck Equipment
03.2015 - 12.2017
Title Clerk
Summit City Chevrolet
02.2012 - 02.2015
Accounts Receivable Associate
Dubuque Auto Plaza
10.2008 - 02.2012
Receptionist
Hawkeye Truck & Trailer
04.2004 - 08.2008
High School Diploma -
Dubuque Senior High School
Associate of Applied Science - Accounting
NICC