Summary
Overview
Work History
Skills
Certification
Extracurricular
Timeline
Generic

Stacy Heide

Lake Mary,FL

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
09.2021 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed 40 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their on boarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Walgreens
02.2020 - 09.2021
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Assisted store manager in meeting standards for customer service and quality.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to 20+ employees to accommodate business demands and vacation requests.

Senior Certified Pharmacy Technician

Walgreens
03.2014 - 02.2021
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for 450+ patients.

Senior Certified Pharmacy Technician for Specialty

Walgreens
08.2010 - 03.2014
  • Have a current status of industry standards and policies, reviewed and verified patient and insurance provider information.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers. Managed over 300 specialty patients in specific disease states.
  • Communicated with prescribers to verify medications dosages, refill authorizations and patient information.

Skills

  • Customer service
  • Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Vendor management
  • Inventory management
  • Operations management
  • Multitasking and organization
  • Team leadership and coaching
  • Store merchandising
  • Recruitment and hiring
  • Outstanding communication skills

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB - National Certified Pharmacy Technician
  • Basic Life Support, CPR certified
  • Certified to administer Immunizations

Extracurricular

  • Rite Aid conversion coach for Walgreens, March 2019-December 2019
  • PTCB Facilitator for Pharmacy Technicians at Walgreens, December 2020-May 2025
  • Orlando area recruiter for Walgreens, November 2020-May 2025

Timeline

Store Manager

Walgreens
09.2021 - 03.2025

Assistant Store Manager

Walgreens
02.2020 - 09.2021

Senior Certified Pharmacy Technician

Walgreens
03.2014 - 02.2021

Senior Certified Pharmacy Technician for Specialty

Walgreens
08.2010 - 03.2014

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