Stacy Hernandez
Grand Prairie,TX
Summary
Proven Regional Recruiter and Data Entry Clerk with a track record of filling leadership roles for Automation Personnel Services, leveraging exceptional attention to detail and excellent communication skills. Achieved top performance metrics in customer service by resolving complex issues, enhancing data accuracy, and managing high-volume tasks efficiently. Excel in Microsoft Excel and problem-solving, ensuring high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Regional Recruiter /Data Entry
Automation Personnel Services
01.2021 - Current
- Established strong relationships with hiring managers to better understand their needs and preferences in candidates.
- Successfully filled critical leadership positions within tight deadlines by leveraging extensive professional networks and proactive candidate engagement tactics.
- Managed high-volume requisition load while consistently meeting key performance indicators related to fill rates and time-to-fill metrics.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
Customer Service Representative / Data Entry
Allied Universal Security Services
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Data Entry Clerk
Allied Universal Security Services
12.2016 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Diploma -
Huntington Park High School
Huntington Park, CASkills
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Data entry
- Customer Service-oriented
- Independent worker
- Accuracy and attention to detail
- Problem-solving
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Regional Recruiter /Data Entry
Automation Personnel Services
01.2021 - Current
Customer Service Representative / Data Entry
Allied Universal Security Services
01.2019 - 01.2021
Data Entry Clerk
Allied Universal Security Services
12.2016 - 12.2018
Diploma -
Huntington Park High School
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