Stacy Hickman
Powder Springs,TN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
8
8
years of professional experience
Work History
Office Manager- Sale Manager
Solway Buildings
Oak Ridge , TN
2019.01 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Developed effective communication strategies between departments within the organization.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer relations through effective communication and problem resolution techniques.
Customer Service & Tech
Castrol Express Lube
Knoxville , TN
2018.01 - 2019.01
- Provided customer service assistance when necessary.
- Maintained accurate records of customer service histories.
- Provided excellent customer service to patrons.
- Identified and resolved customer service issues.
- Resolved customer service issues in a timely manner while providing excellent customer service.
- Greeted patients and provided friendly customer service.
- Provided customer service and ensured customer satisfaction.
- Assisted with training new customer service representatives.
Assistant Manager
Cash Express, LLC
Maynardville , TN
2017.01 - 2018.01
- Performed quality assurance audits on completed loans before disbursal.
- Provided guidance on interest rates, fees, and collateral requirements, depending on the individual needs of the borrower.
- Followed up with customers to resolve discrepancies or questions about their loan application.
- Managed customer portfolios by tracking repayment history and evaluating risk factors associated with each account.
- Monitored daily operations of the department including customer service inquiries and transaction processing.
- Researched customer accounts to determine eligibility for additional services or products.
- Reviewed bank documents to ensure accuracy and compliance with regulations.
- Conducted credit checks and verified financial information for loan applicants.
Education
High School Diploma -
Halls High School
Knoxville, TN1995-05
Skills
- Data Entry
- Customer Service
- Contract Administration
- Employee Supervision
- Workforce Management
- Compliance Monitoring
- Team Supervision
- Office Management
- Banking operations
- Facility Management
- Account Reconciliation
- Financial Tracking
- Customer Relations
- Product Sales
- Outgoing Personality
Timeline
Office Manager- Sale Manager
Solway Buildings
2019.01 - Current
Customer Service & Tech
Castrol Express Lube
2018.01 - 2019.01
Assistant Manager
Cash Express, LLC
2017.01 - 2018.01
High School Diploma -
Halls High School
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