Stacy Higashida
Walnut,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Associate Specialist
Macy’s
Pasadena, CA
10.2011 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Answered questions about store policies and addressed customer concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Able to efficiently resolve customer issues
- Working strong as a team as well as working independently
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Manager
Macy’s
City Of Industry, CA
08.2010 - 10.2011
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Used vendor expertise to deliver educational content to sales team.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Answered questions about store policies and addressed customer concerns.
Furniture Sales Associate
Macy’s
City of Industry, CA
10.2006 - 08.2010
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Medical Billing & Coding , ICD-10CM
California State Polytechnic University, Pomona
Pomona, CA01.2022
GED -
Mt San Antonio College
Walnut, CA09.2006
High School Diploma -
Walnut High School
Walnut, CA07.2006
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Customer Data Confidentiality
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Inquiry Response
- Answering Customer Questions
- Teamwork and Collaboration
- Customer Assistance
- Store Opening and Closing
Certification
- CPC - Certified Professional Coder
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