Stacy Hope
Portland,OR
Summary
Dynamic customer service professional with a proven track record at Alaska Airlines, excelling in empathetic communication and problem resolution. Skilled in relationship building and time management, I enhance customer loyalty through exceptional service and effective complaint resolution, ensuring safe and memorable travel experiences. Committed to fostering teamwork and adaptability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
06.2022 - Current
- Dedication to safely resolving customer inquiries efficiently while enhancing overall satisfaction and loyalty. Using care and compassion with all guests is my daily practice and goal while going above and beyond guest expectations
- Assist guests with any/all questions related to checking in, checking bags, rebooking, redirecting and more while in the lobby area. Gate agent duties while controlling or boarding flights include assisting guests with any questions or needs they may have at the gate awaiting departure. I thrive on ensuring safe, exceptional travel experiences
- Collaborate with team members to streamline service processes, improving response times.
- Handled complaint resolution effectively, maintaining positive customer relationships.
Passenger Service Agent
Horizon Air
11.2020 - 06.2022
- Managed passenger check-in processes, ensuring safe, timely boarding and compliance with airline policies.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues efficiently and compassionately.
- Responsible for all aspects of boarding and controlling regional flights including seat change requests and all questions guests may have related to their flights.
- Assisting guests with disabilities while offering care and compassion to help create a safe and unforgettable flying experience.
Travel Consultant
Avanti Destinations
09.2019 - 09.2020
- Developed tailored travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for complex international travel arrangements, ensuring timely bookings and confirmations.
- Researched and recommended optimal travel destinations, utilizing industry insights to enhance client experiences.
- Implemented streamlined processes for booking management, improving efficiency and reducing turnaround time.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Inside & Outside Sales Representative
New System Laundry
06.2018 - 09.2019
- Developed client relationships through regular visits and tailored solutions to meet individual needs.
- Managed territory accounts, ensuring consistent follow-up and engagement with existing clients.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Conducted market analysis to identify new sales opportunities and enhance product offerings.
- Collaborated with operations team to ensure timely delivery of laundry equipment and services.
Fitness Studio Owner/Instructor
NW Workouts Studio
07.2010 - 05.2018
- Oversaw daily studio operations, ensuring high standards of service and cleanliness maintained.
- Established and nurtured partnerships with local businesses to drive member acquisition and retention.
- Managed scheduling and staffing to optimize resource allocation and improve operational efficiency.
- Introduced innovative fitness classes, expanding service portfolio and attracting diverse clientele.
- Mentored junior instructors, fostering professional growth and improving instructional quality across classes.
- Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
- Organized schedules for classes, workshops, and private sessions to accommodate diverse client needs while maximizing studio usage.
- Increased studio revenue by implementing effective marketing strategies and attracting new clients.
- Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.
- Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Foreign Languages And Literatures
Lewis And Clark College
Portland, OR06-1986
Skills
- Commitment to safety first
- Above and beyond problem resolution
- Empathetic and genuine
- Outstanding, caring and compassionate communication skills
- Energetic team builder
- Active listening
- Relationship building
- De-escalation techniques
- Assertiveness
- Customer focus
- Time management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Cultural awareness
Timeline
Customer Service Agent
Alaska Airlines
06.2022 - Current
Passenger Service Agent
Horizon Air
11.2020 - 06.2022
Travel Consultant
Avanti Destinations
09.2019 - 09.2020
Inside & Outside Sales Representative
New System Laundry
06.2018 - 09.2019
Fitness Studio Owner/Instructor
NW Workouts Studio
07.2010 - 05.2018
Bachelor of Arts - Foreign Languages And Literatures
Lewis And Clark College