Stacy Horner
McKinney,TX
Summary
Efficiently managed front desk operations at Miranda O Ramirez Pediatrics, enhancing client satisfaction by streamlining appointment scheduling and maintaining a welcoming environment. Demonstrated exceptional organization and telephone skills, significantly improving office efficiency and confidentiality handling. Achieved a notable increase in customer satisfaction through proactive client assistance and effective time management.
Overview
19
19
years of professional experience
Work History
Pediatric Receptionist
Miranda O Ramirez Pediatrics
06.2005 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
GED -
Leonard High School
Leonard, TX12.1993
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Filing
- Scheduling appointments
- Verifying insurance
- Greeting patients
- Cleaning
- Taking patients to the rooms
Timeline
Pediatric Receptionist
Miranda O Ramirez Pediatrics
06.2005 - Current
GED -
Leonard High School
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