Stacy Houston
Grove,OK
Summary
Accomplished Office Manager at City of Jay/Jay Utility Authority, adept in office management and customer service. Enhanced document retrieval efficiency by implementing a new filing system. Reduced supply costs through strategic vendor negotiations. Trained staff in software applications, fostering a collaborative environment. Proven ability to handle sensitive information with discretion.
Overview
10
10
years of professional experience
Work History
Office Manager
City of Jay/Jay Utility Autority
08.2021 - 12.2025
- Managed daily office operations, ensuring efficient workflow and administrative support.
- Coordinated scheduling and meetings for department staff, optimizing resource allocation.
- Oversaw maintenance of office supplies, reducing costs through strategic vendor negotiations.
- Implemented new filing system, enhancing document retrieval and storage efficiency.
- Trained new administrative staff on office procedures and software applications.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
911 Dispatcher
Jay Police Department
08.2015 - 08.2021
- Coordinated emergency response efforts between law enforcement, fire, and medical services.
- Utilized advanced dispatch software to manage incoming calls and prioritize incidents effectively.
- Monitored radio communications to relay critical information to first responders in real-time.
- Trained new dispatchers on protocols, procedures, and use of communication systems.
- Led initiatives aimed at reducing response times through process evaluation and optimization strategies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
High School Diploma - General Studies
Argus High School
Ceres, CA06.1992
Skills
Customer service
Timeline
Office Manager
City of Jay/Jay Utility Autority
08.2021 - 12.2025
911 Dispatcher
Jay Police Department
08.2015 - 08.2021
High School Diploma - General Studies
Argus High School