Stacy Houston
Grove,OK
Summary
Accomplished Office Manager at City of Jay/Jay Utility Authority, adept in office management and customer service. Enhanced document retrieval efficiency by implementing a new filing system. Reduced supply costs through strategic vendor negotiations. Trained staff in software applications, fostering a collaborative environment. Proven ability to handle sensitive information with discretion.
Overview
10
10
years of professional experience
Work History
Office Manager
City of Jay/Jay Utility Autority
Jay, OK
08.2021 - 12.2025
- Managed daily office operations, ensuring efficient workflow and administrative support.
- Coordinated scheduling and meetings for department staff, optimizing resource allocation.
- Oversaw maintenance of office supplies, reducing costs through strategic vendor negotiations.
- Implemented new filing system, enhancing document retrieval and storage efficiency.
- Trained new administrative staff on office procedures and software applications.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
911 Dispatcher
Jay Police Department
Jay, OK
08.2015 - 08.2021
- Coordinated emergency response efforts between law enforcement, fire, and medical services.
- Utilized advanced dispatch software to manage incoming calls and prioritize incidents effectively.
- Monitored radio communications to relay critical information to first responders in real-time.
- Trained new dispatchers on protocols, procedures, and use of communication systems.
- Led initiatives aimed at reducing response times through process evaluation and optimization strategies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
High School Diploma - General Studies
Argus High School
Ceres, CA06.1992
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative support
Bookkeeping
Clerical support
Credit and collections
Account reconciliation
Relationship building
Mail handling
Scheduling
Inventory control
Staff management
Employee supervision
Employee training
Supply management
Administrative oversight
Timeline
Office Manager
City of Jay/Jay Utility Autority
08.2021 - 12.2025
911 Dispatcher
Jay Police Department
08.2015 - 08.2021
High School Diploma - General Studies
Argus High School