Stacy A. Howell
New Braunfels,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
NON-COMMISSIONED OFFICER (NCO)
UNITED STATES AIR FORCE
- Ensure operational combat readiness for all base personnel assigned to the active duty B-52 Wing in support of Operations Enduring Freedom and Iraqi Freedom
- Direct supervision of cross-shift teams consisting of 25+ personnel in various Air Force Specialties
- Sole resource advisor; responsible for multi-unit budgets totaling $700+ million worth of equipment
- Personnel Readiness Instructor; ensured continuity between units through individual training modules to Resource Advisors; developed and implemented Air Force Standard Operating Procedures (SOPs)
HH-60G Helicopter Maintenance Training Instructor
UNITED STATES AIR FORCE
- Responsible for the aircraft maintenance and operational readiness for all HH-60G Sikorsky Pave Hawk Helicopters assigned to the 33rd Rescue Squadron, 18th Ops Group, 18th Wing, Pacific Air Forces (PACAF)
- Recognized maintenance expert and trusted resource – selected and served as maintenance training instructor for assigned unit; individual unit cost per aircraft of $40.1 million
- Valuable Air Force asset; retrained and transferred to Personnel Specialist – Air Force Specialty Code (AFSC) 3S0X1 after being wounded during training mission
Quality Assurance Evaluator
UNITED STATES AIR FORCE
- Contract administrator/quality assurance evaluator assigned to the 374th Maintenance Operations Squadron, 374th Ops Group, 374th Airlift Wing, Pacific Air Forces (PACAF); annual contracts valued at $1.5 million
- Maintenance Inspector for fleet of UH-1N Bell Huey Iroquois aircraft providing intratheater airlift and distinguished visitor transport for Pacific Air Forces (PACAF); fleet valued at $163 million
- Additional duty of Resource Advisor; successfully managed flight/non-flight budget of $140 million.
HH-60G Helicopter Maintenance/Crew Chief
UNITED STATES AIR FORCE
- Responsible for the aircraft maintenance and operational readiness for all HH-60G Sikorsky Pave Hawk Helicopters assigned to the 66th Rescue Squadron, 563rd Group, 23rd Wing, Air Combat Command (ACC)
- Flying Crew Chief – provided inflight and ground maintenance support to assigned aircraft; primary mission of the 66th Rescue Squadron is worldwide combat rescue in support of combat air forces
- Additional duty of Technical Order (TO) distribution officer when not assigned to flying duties
- 66th Rescue Squadron Non-commissioned Officer in Charge (NCOIC) of Safety
Franchise Manager
NATIONAL TENANT NETWORK (NTND)
01.2009 - Current
- Responsible for managing the daily operations of a nationally franchised tenant screening office of industry professionals. Direct oversight of business accounts, internal operating procedures, accounting, marketing efforts and human resource functions.
- Versatile self-starter – prior experience enables me to adapt to specific business practices or specialized industry requirements as necessary; willing to learn a new industry from the ground up
- Created, monitored, and executed marketing plans to reach diverse customer base, while coaching and mentoring employees to succeed. Selected as key member of the national marketing team
- Developed and implemented policies and procedures to drive internal performance standards and maximum productivity; increased franchise profits by 30% in first four years of leadership
- Understands how businesses work; responsible for production, recruitment, employment law compliance, accounting processes/requirements, internal quality control and process improvement
- Skillful communicator – provided superior customer service through daily in-person, phone, and internet sessions. Consistently recognized by customers as their service representative.
Education
B.S. - Business Management
University of Phoenix
01.2013
A.S. - Aviation Maintenance
Community College of the Air Force
Maxwell AFB, Alabama01.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Goal oriented
- Problem-solving
- Customer complaint resolution
- Relationship building
- Customer education
- Zendesk experience
Accomplishments
- Supervised team of 8 staff members.
Certification
- Material receiving, storage, and distribution procedures (Hazardous and medical)
- Equal Employment Opportunity (EEO) and Human Relations
- Cyber Awareness and Security
- Freedom of Information Act
- Health Insurance Portability and Accountability Act (HIPPA)
- Occupational Safety and Health Administration (OSHA)
- First Aid and CPR Trained
Timeline
Franchise Manager
NATIONAL TENANT NETWORK (NTND)
01.2009 - Current
NON-COMMISSIONED OFFICER (NCO)
UNITED STATES AIR FORCE
HH-60G Helicopter Maintenance Training Instructor
UNITED STATES AIR FORCE
Quality Assurance Evaluator
UNITED STATES AIR FORCE
HH-60G Helicopter Maintenance/Crew Chief
UNITED STATES AIR FORCE
A.S. - Aviation Maintenance
Community College of the Air Force
B.S. - Business Management
University of Phoenix
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