Stacy I Opp
Broomfield,CO
Summary
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Offering excellent communication skills and proficiency in patient registration procedures. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Committed to providing superior patient service, maintaining confidentiality, and improving hospital workflows for maximum efficiency.
Overview
19
19
years of professional experience
Work History
Patient Access Registration Specialist II
Intermountain Health Systems
07.2023 - Current
- Responsible for providing excellent customer service, facilitating the registration process for patients into the emergency department and ensuring that accurate and complete information is collected and entered into the system. In addition, verifying insurance eligibility, collecting co-pays, deductibles and balances and following up on pending issues while adhering to policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. Other objectives include coordinating with clinical and administrative staff to ensure smooth patient flow and quality care.
Self Pay Representative II
Intermountain Health Systems
08.2017 - 07.2023
- Responsibilities included calling patients and collecting hospital and physician balances ranging from current to over 120 days past due. Processing credit card transactions and checks by phone and exceeding monthly collection goals. Other objectives were to assist in offering financial assistance or implementing payment plans. Additional duties included the training and assistance of new hires in the department.
Manager/Loan Processor
World Finance Corporation
06.2012 - 10.2015
- Responsibilities included executing and overseeing all daily store operations, implementing collection practices including outside field collections, preparing reports, obtaining and achieving daily loan and delinquency standards and growth volume. In addition, duties also included loan processing from the application stage, documentation and closing.
Patient Services Representative
Brown and Taylor Optometry
09.2006 - 06.2012
- Front office duties included appointment scheduling, preparing and maintaining patient records, coding and filing insurance through third party processing.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, Illinois12.2013
Associate in Business Administration - Business Administration, Concentration to Medical Billing/Coding
American Intercontinental University
12.2010
Skills
- Proficiency in Electronic Health Records (EHR)
- Strong administrative and organizational skills
- Ability to multitask and maintain strong attention to detail
- Professional demeanor
- Excellent communication and interpersonal skills
- Good problem-solving skills
- Knowledgeable in Microsoft Word, Epic Systems and Noble Phone
Timeline
Patient Access Registration Specialist II
Intermountain Health Systems
07.2023 - Current
Self Pay Representative II
Intermountain Health Systems
08.2017 - 07.2023
Manager/Loan Processor
World Finance Corporation
06.2012 - 10.2015
Patient Services Representative
Brown and Taylor Optometry
09.2006 - 06.2012
Associate in Business Administration - Business Administration, Concentration to Medical Billing/Coding
American Intercontinental University
Associate of Applied Science - Health Information Technology
DeVry University