Landy Valcourt
Lawrence,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Quality Assurance Technician
Advance Reproductions corporation
North Andover, MA
06.2023 - Current
- Performed visual inspections of products to ensure product quality.
- Monitored production operations to identify potential problems with quality assurance.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Analyzed rejected materials and determined root cause of failure or defect.
- Reviewed engineering drawings, blueprints, and specifications for accuracy prior to production run commencing.
- Verified that all manufactured parts met design tolerances using precision measuring instruments such as calipers and micrometers.
- Ensured that all products meet customer requirements prior to shipping.
Quality Control Inspector
MilliporeSigma
Danvers, MA
05.2020 - 12.2023
- Generated reports with documented findings and recommendations.
- Inspected and repaired products to meet project expectations.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Analyzed plans, specifications and blueprints to understand product requirements.
Travel Agent
Grand Circle Travel
Boston , MA
01.2023 - 06.2023
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Utilized promotional materials and discounts to sell trip packages to clients.
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Handled travel arrangements for groups, couples, executives and special needs clients.
Front Desk Receptionist
Amazon Robotics
North Andover, MA
08.2019 - 12.2022
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled payment processing and provided customers with receipts and proper bills and change.
Call Center Representative
Transdev Services
Medford, MA
11.2017 - 03.2018
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Security Officer
Allied Universal Security Services
North Andover, MA
06.2016 - 09.2017
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Education
High School Diploma -
Somerville High School
Somerville, MA06-2017
Associate of Arts -
Bunker Hill Community College
Charlestown, MASkills
- Customer Service
- Efficient and Detail-Oriented
- Creative Problem Solving
- Customer Support
- Computer Skills
- Reservations Booking
- Microsoft Office
- Quality management
Timeline
Quality Assurance Technician
Advance Reproductions corporation
06.2023 - Current
Travel Agent
Grand Circle Travel
01.2023 - 06.2023
Quality Control Inspector
MilliporeSigma
05.2020 - 12.2023
Front Desk Receptionist
Amazon Robotics
08.2019 - 12.2022
Call Center Representative
Transdev Services
11.2017 - 03.2018
Security Officer
Allied Universal Security Services
06.2016 - 09.2017
High School Diploma -
Somerville High School
Associate of Arts -
Bunker Hill Community College