Stacy Jackson

• Set clubs up who use our forwarding to collection agency service.
• Responsible for Returned for Collection (RFC) activities.
• Collected, arranged, and input information into database system.
• Communicate with club contacts, management and internal account executives
• Provide and assist clients with reports, analysis and explanations as needed .
• Provide copies of correspondence to our legal team from attorneys, Attorney General offices, Better Business Bureaus, etc.
• Communicate effectively both in verbal and written form with the company’s legal team.
• Escalates correspondence to the COO for issues involving legal documents such as summons, court orders, , etc.
• Attended training programs to deepen professional skillset and knowledge of user programs.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced them to superiors through quality communications.
• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Ensured that all company and club contacts had the appropriate access to assist in the day to day operations of the business.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Responsible for communicating with all ABC management teams to ensure that all company and club information is secure.
• Provide ongoing and accurate updates to existing employee identification data across all ABC systems.
• Responsible for monthly Audits regarding web site access for major franchise locations.
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• Read and interpreted client & member requests via email/fax/ US Mail.

concerning daily business of facility

• Replied to Clients and Members emails in a professional manner

• Contacted health clubs on member’s behalf concerning memberships and billing issues.

• Assisted with processing of spreadsheets regarding major billing issues or special request.

• Assisted with web app refund request sent to queue via Clients email request only. Perform soft changes in the 870 daily.

• Processed reports in a timely manner.

• Maintain an acceptable error rate

• Contact clubs, via telephone or email, to resolve account issues.

• Obtained client information by answering telephone calls.
• Assisted members and Clients with questions regarding health club business and memberships.
• Resolved customer discrepancies and complaints via phone, email, mail, and social media.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
• Processed changes regarding member accounts in a fast timely manner.
• Applied customer Service techniques and teamwork to all aspects of the job.
• Met daily performance level 3 incentive.