Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacy Jackson

Dilley,TX

Summary

Deals effectively with others in antagonistic situations, both in person or on the phone, using appropriate interpersonal styles and methods to reduce tension or conflict. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner acceptable to others. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Overview

13
13
years of professional experience

Work History

Fraud Investigation Services Associate III

Conduent
San Antonio, TX
01.2021 - Current
  • Conduct a thorough research and investigation of suspected fraud allegations to gather evidence and come to a solid conclusion of the findings.
  • Document findings on account and send out the correct letter that matches the finding of the research.
  • Utilizes data analysis techniques to evaluate case files and fraud detection systems for emerging trends.
  • Utilized company provided resources such as Siebel, GIACT, Verint Touchpoint, Verint15 and Avaya (for outbound calls to customers) to reach accurate conclusions during investigations.

Customer Service Representative

I2C Inc
San Antonio
09.2020 - 01.2021
  • Provide customer support to consumer cardholders
  • Follow defined Standard Operating Procedures (SOPs) that support operational performance
  • Share shift summaries and any required reporting with respective Supervisors and Managers
  • File fraud/transaction disputes, close cards, update information in cardholders account, order new cards, give balances
  • Responsible for asking security questions to ensure it is the correct cardholder
  • Answer Inbound calls for Direct Express cards for SSI and SSA cardholders.

Personal Banker/ Teller

First Commercial Bank Usa
Pearsall, TX
08.2015 - 08.2020
  • Provide customer service
  • Answer the telephone
  • Resolve debit card and online banking issues
  • Take deposits, disburse cash withdrawals.
  • Open bank, saving and trust accounts
  • Process utility payments, cashing checks and process loan payments
  • Process night drops from merchants, process mail-in deposits, and balancing the cash drawer of its currency, cash and checks at the end of the shift
  • Balance Vault and ATM at the end of day
  • Provided support to victims of fraudulent activity on their accounts.

Administrative Assistant II

Oilfield Trucking solutions
Pearsall
06.2014 - 05.2015
  • Provide customer service
  • Front office coverage answering phones, direct calls to correct office personal, communicating with vendors, assisting potential applicants and accepting UPS/FEDEX deliveries
  • Enter timesheets
  • Verify field tickets
  • Provide administrative support to the billing department by scanning field tickets into the accounting system and doc attaching to TracQuip
  • Make copies, fax, scan, answer emails.

Food Service Manager "Sergeant"

Texas Department of Criminal Justice, TDCJ (
Cotulla, TX
04.2011 - 06.2014
  • Oversaw the organization and delegation of daily job tasks for 100 offenders.
  • Managed the preparation of meals for a large population of offenders, guaranteeing punctual food service.
  • Managed records of department employees, keeping safety training paperwork and job assignment paperwork updated as required.
  • Conducted training sessions on assigned tasks and proper equipment utilization for offenders.
  • Maintained strict adherence to the guidelines set forth by the Texas Department of Criminal Justice.
  • Demonstrated proficiency in note-taking, document editing, data entry, stock update tasks, as well as providing comprehensive answers to food service queries within my team.

Education

Associate of Arts - General Studies

Southwest Texas Junior College
Uvalde, TX
05.2024

Criminal Justice -

Southwest Texas Junior College
01.2011

High School Diploma -

Dilley high school
01.2000

BBA - Finance

Lamar University
Beaumont, TX

Skills

  • Management
  • Communication and Coordination
  • Problem Solving and Analysis
  • Attention To Details/Accuracy
  • Internal Communications
  • Staff Training
  • Customer Service
  • Conflict resolution techniques
  • Data-driven decision-making

Accomplishments

  • President of the Dilley Athlete Booster Club since the year 2022. I am over 20 booster club members and oversee fundraisers, booster meetings, the scholarship committee, and purchasing of items for Dilley ISD athletic department. I work closely with the local school district and the athletic director.
  • Received the 2024-2025 Ritchie-Jennings Memorial Scholarship for college which is managed by Association of Certified Fraud Examiners.
  • Maintains a 3.667 GPA while attention college full time.

Timeline

Fraud Investigation Services Associate III

Conduent
01.2021 - Current

Customer Service Representative

I2C Inc
09.2020 - 01.2021

Personal Banker/ Teller

First Commercial Bank Usa
08.2015 - 08.2020

Administrative Assistant II

Oilfield Trucking solutions
06.2014 - 05.2015

Food Service Manager "Sergeant"

Texas Department of Criminal Justice, TDCJ (
04.2011 - 06.2014

Associate of Arts - General Studies

Southwest Texas Junior College

Criminal Justice -

Southwest Texas Junior College

High School Diploma -

Dilley high school

BBA - Finance

Lamar University
Stacy Jackson