Deals effectively with others in antagonistic situations, both in person or on the phone, using appropriate interpersonal styles and methods to reduce tension or conflict. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner acceptable to others. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.