Stacy James
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Youth Development Specialist
ACS
04.2022 - Current
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Developed individual and group programs to encourage prosocial behaviors.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Cashier Team Lead
Barclays Center
09.2012 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
Mental Health Therapy Aide
Office Of Mental Health
01.2023 - 08.2023
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Observed and monitored client behavior and responses to treatment.
Exec Assistant
Downstate Hospital
03.2022 - 04.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Data Entry
NYS Department Of Health
10.2020 - 04.2021
- Provided daily supervision, feedback and oversight to direct reports.
- Audited production reports, tracking data entry and processing errors.
- Reported statistics requested by senior management accounting for database growth.
Case Aide
Graham Windham
01.2018 - 02.2020
- Collaborated with various stakeholders to promote social services.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
Unit Clerk
Montefiore Hospital
07.2019 - 09.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Registered and verified patient records before triage with most up-to-date information.
311 Service Representative
DOITT/311
12.2013 - 01.2015
- Understood team concept and worked closely with team to positively impact responsiveness, timeliness and quality.
- Applied customer-driven approach when handling incoming calls, e-mails and faxes for service issues, pricing and warranties.
- Handled buyouts and other administrative tasks.
- Read and interpreted architectural plans and specifications.
Education
Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY06.2024
High School Diploma -
Clara Barton
Brooklyn, NY06.2003
Skills
- Special Education
- Emotional Support
- Complex Problem-Solving
- Recovery Coaching
- Clerical Support
- Administrative Support
- Social Skills
- HIPAA Regulations
- Emergency Situations
Additional Information
MS. Word, Excel, Outlook, Epic, CommCare, type 40 WPM
Timeline
Mental Health Therapy Aide
Office Of Mental Health
01.2023 - 08.2023
Youth Development Specialist
ACS
04.2022 - Current
Exec Assistant
Downstate Hospital
03.2022 - 04.2022
Data Entry
NYS Department Of Health
10.2020 - 04.2021
Unit Clerk
Montefiore Hospital
07.2019 - 09.2019
Case Aide
Graham Windham
01.2018 - 02.2020
311 Service Representative
DOITT/311
12.2013 - 01.2015
Cashier Team Lead
Barclays Center
09.2012 - Current
Criminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Clara Barton
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