Stacy Jean-Laurent
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Practice Manager of Operations
Dellagio Dentist- Heartland Dental
04.2023 - Current
- A valued business partner to the Doctor, a hard-working and motivated leader who helps guide and support the team as they provide the best patient care to the community
- I am responsible to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support
- I have operational accountability and oversight and manage the daily activities of the department or area
- I set the tone and models positive leadership behavior, while ensuring teamwork tasks, projects, and responsibilities are completed successfully in support of departmental and organizational goals
- Collaborated with physicians, nurses, and other healthcare professionals to provide optimal care for patients.
- Lead and inspire a dedicated team of dental professionals, fostering a collaborative and positive work environment that promotes growth and excellence
- Oversees daily operations, from appointment scheduling and patient flow management to inventory control, ensuring the practice runs efficiently and delivers exceptional patient experiences
- Manage budgets, monitor expenses, and optimize revenue cycles through accurate billing, insurance processing, and financial reporting
- Maintain strong patient relationships by addressing inquiries, resolving concerns, and ensuring the delivery of outstanding care that meets or exceeds patient expectations
- Stay up to date with industry regulations and ensure the practice operates in compliance with dental and healthcare laws, safeguarding patient privacy and overall legal adherence
- Implement training programs and performance evaluations to enhance staff skills, maintain industry standards, and elevate the overall quality of care
- Collaborate with the doctor to develop and execute growth strategies, marketing initiatives, and community engagement efforts that contribute to the practice's long-term success.
Office manager
Ideal Dental of Winter Park
08.2021 - 04.2023
- Managing the operations of the office and staff
- Partnering with the community to promote health awareness
- Ensuring the service is ran in a productive but comfortable and safe environment
- I have over 10years in the clinical field where I’ve served in several health administration and leadership roles and gained skills in servicing patients
- I had the opportunity to work closely with other health care professionals to ensure quality resident care, regulatory compliance, and workflow efficiencies
- Hiring and Training staff
- Community Engagement
- Strategic planning
- Posting payments; cash, checks, electronic transactions
- Managing multiple doctor’s patient schedules
- Scheduling and coordinating appointments
- Multitasking multiple software; Eagle soft, Coast Net, Microsoft, Excel, Zoom
- Coordinating and leading monthly meetings.
Office Manager
Coast Dental
01.2017 - 08.2021
- I appointed in managing the dental office by exceeding in my daily duties while servicing the patients with the best of care
- Skilled in servicing patients/customers, I also hired and trained new employees to learn the company’s mission in patient care
- Hiring and Training staff
- Send and working on claims
- Verifying insurance
- Posting payments; cash, checks, electronic transactions
- Managing multiple doctor’s patient schedules
- Scheduling and coordinating appointments
- Multitasking multiple software; Eagle soft, Coast Net, Microsoft, Excel, Zoom
- Coordinating and leading monthly meetings
- Worked on patients AR’s.
Education
Master of Public Health -
Florida A&M University
Bachelor of Science in Healthcare Administration -
University of Central Florida
Skills
- Customer service skills
- Able to type 50 WPM
- Proficient with Microsoft Office 2008-2023
- Fluent in Haitian Creole
- Knowledge of Medical Terminology
- Experience with EMR
- Staff Development
- Operational Efficiency
- Workflow Optimization
- Business Analysis
- Policy and Procedure Development
- HIPAA and OSHA Regulations
- Workflow Management
- Records Management
- Performance Metrics
- Strategic Business Planning
- Human Resources
- Workflow Planning
- Insurance Referral Facilitation
- Managing Files and Records
- Regulatory Compliance
- Practice Management
- Budget Oversight
- Supplies Ordering
- Payroll Administration
- Hiring Medical Personnel
- Bookkeeping
- New Hire Training
- Schedule Management
- Policy Implementation
- Managing Medical Practices
Languages
English
Native/ Bilingual
French
Professional
Affiliations
- RedCross
Timeline
Practice Manager of Operations
Dellagio Dentist- Heartland Dental
04.2023 - Current
Office manager
Ideal Dental of Winter Park
08.2021 - 04.2023
Office Manager
Coast Dental
01.2017 - 08.2021
Master of Public Health -
Florida A&M University
Bachelor of Science in Healthcare Administration -
University of Central Florida
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