Summary
Work History
Education
Skills
Certification
Timeline
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Stacy Jesse

Stacy Jesse

Troy,USA

Summary

Experienced insurance management professional adept at overseeing operations and implementing improvement strategies. Effective leader with strong analytical skills and flexibility in fast-paced environments. Skilled in risk management, policy creation, and team supervision. Proven track record of enhancing client satisfaction and operational efficiency through innovative approaches and collaborative teamwork.

Work History

Insurance Manager

RB LUMBER COMPANY LLC
06.2022 - Current
  • Process all worker compensation, property damage and personal injury claims.
  • Organize facility repairs.
  • Assist with fleet management, operations and repairs.
  • Review all property damage insurance claims and negotiate with the insurance adjusters to ensure complete coverage is obtained.
  • Facilitate in house employee and customer investigations as needed.
  • File OSHA annual reports and investigations.
  • Ensure annual fire inspections, repairs and updates completed for over 90 facilities.
  • Facilitate maintenance repairs for over 90 facilities, including roof replacement, septic system repair/replacement, and storm damage.
  • Spearheaded projects aimed at improving operational efficiency across various functional areas within the organization.
  • Collaborated with cross-functional teams to develop plans of correction.
  • Reduced costs by identifying inefficiencies in workflows and implementing process improvements throughout the organization.
  • Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting the insurance industry.
  • Facilitated clear communication between clients, underwriters, adjusters, legal counsel, and other relevant parties during complex claims resolution processes.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Coordinated safety training.
  • Procured estimates for repairs.

Claims Adjuster

Progressive
10.2021 - 06.2022
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Prepared summaries of damage, payments, and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.

Owner/Operator Argus Cryotherapy

Argus Cryotherapy
11.2018 - 10.2021
  • Facilitated whole body cryotherapy sessions, rapid reboot compression therapy, infrared sauna, localized cryotherapy sessions and HUSO sound therapy sessions.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Mortgage Loan Officer

Town and Country Bank
08.2020 - 03.2021
  • Developed and cultivated relationships with clients, insurance agents and real estate agents.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

Senior Collections Auditor

WTCW, LLC
07.2016 - 10.2020
  • Provided customer service to clients throughout their home repair process.
  • Provided support to project managers assisting with locating vendors and scheduling repairs.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Completed and submitted scope of damage reports to insurance companies and advocated on behalf of the clients.
  • Completed collections on projects as needed.
  • Conducted interviews for hiring subcontractors and ensure all proper documents were current and on file.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Stay at Home Mom

Stay At Home Mom/Wife
07.2007 - 06.2016
  • Stayed home with my children during this time period.
  • Volunteered with the school district on the PTO board serving in various chair and board positions.
  • Assisted in the children’s classrooms when they became school age during these years.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Day Care Center Inspection

State of Georgia
04.1999 - 06.2007
  • Completed on site safety inspections at day care centers and group homes, all unannounced. Completed complaint investigations. Interviewed staff, parents and children involved in complaints. Completed follow-up visits to ensure safety requirements met. Testified in court as required.

Massage Therapist

Body Inc.
07.2002 - 10.2004
  • Attended Savannah School of Massage Therapy from August 2001-July 2002. Opened massage business and provided neuromuscular, deep tissue and Swedish massage.

Fraud Prevention Investigator

State of Georgia
09.1996 - 04.1999
  • Verified cash grant and food stamp applications information. Conducted one on one interviews with clients. Completed home and job site visits. Gathered financial information and completed calculations to ensure qualifications met for application. Communicated finding to application counselors.

Modification Specialist

Child Support Enforcement
03.1994 - 09.1996
  • Modified child support orders for residents of the State of Missouri. Gathered financial information from all parties. Completed calculations and communicated findings verbally and in writing. Attended hearings, worked with attorneys and law judges to complete modifications.

Crises Intervention Counselor

Quincy Area Network Against Domestic Abuse
07.1992 - 09.1994
  • Completed internship with QUANADA. Accepted position as an intervention counselor. 40/40 domestic abuse and sexual assault training. Primary duties were to check in clients to the shelter. Conduct one on one interviews with the clients to access individual needs. Communicate client needs to staff. Provided training to local law enforcement.

Youth Specialist

State of Missouri
09.1993 - 03.1994
  • Worked directly with youth ages 12-17 in a medium security youth home who had been committed to the facility by the juvenile court system. Lead group and individual counseling sessions. Provided supervision on all 24/7 shifts.

Education

Bachelor's degree - Psychology

Culver-Stockton College
Canton, MO
05.1993

Skills

  • Group counseling facilitation
  • Prioritization and scheduling
  • Experienced facilities management
  • Experience in managing workers' compensation claims
  • Collaborative negotiation techniques
  • Experienced with Microsoft Office applications
  • Comprehensive case coordination
  • Candidate assessment interviews
  • Client advocacy and support
  • Conflict resolution strategies
  • Service excellence
  • Strong verbal communication

Certification

Driver's License

Timeline

Insurance Manager

RB LUMBER COMPANY LLC
06.2022 - Current

Claims Adjuster

Progressive
10.2021 - 06.2022

Mortgage Loan Officer

Town and Country Bank
08.2020 - 03.2021

Owner/Operator Argus Cryotherapy

Argus Cryotherapy
11.2018 - 10.2021

Senior Collections Auditor

WTCW, LLC
07.2016 - 10.2020

Stay at Home Mom

Stay At Home Mom/Wife
07.2007 - 06.2016

Massage Therapist

Body Inc.
07.2002 - 10.2004

Day Care Center Inspection

State of Georgia
04.1999 - 06.2007

Fraud Prevention Investigator

State of Georgia
09.1996 - 04.1999

Modification Specialist

Child Support Enforcement
03.1994 - 09.1996

Youth Specialist

State of Missouri
09.1993 - 03.1994

Crises Intervention Counselor

Quincy Area Network Against Domestic Abuse
07.1992 - 09.1994

Bachelor's degree - Psychology

Culver-Stockton College