Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Llamas

Surprise,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

EMR Processer II

Ciox Health
05.2021 - Current
  • Accountable for managing the chart inventory that did not cycle through and complete the proper process.
  • Performing a deep dive to identify the specific issue within each chart.
  • Report findings to leadership, and follow up when feedback from leadership is received.
  • Successfully researching 110 charts per hour.
  • Release of medical records as needed.

CCA

USPS
09.2020 - 04.2021
  • Planned and cased mail in sequence of delivery for designated route.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Successfully delivering to multiple business and residential customers.

Patient Registrar

Providence Health & Services
10.2018 - 08.2020
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Collected and processed co-payments and out-of-pocket charges using Epic.

Release of Information Specialist

Peacehealth
06.2012 - 01.2018
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients
  • Reproduced protected health information by using data extraction and file management techniques
  • Generated cover letters, pre-payment notices and invoices to mail information to requestors
  • Navigated within patient records to locate requested documentation, successfully completing over 30 requests per day
  • Handled phone calls from attorneys, insurance companies and patients
  • Resolved medical record discrepancies by collecting and analyzing information
  • Used Epic to perform data entry functions
  • Completed certifications and notarization of documents for court and legal purposes
  • Input data into computer programs and filing systems
  • Communicated effectively with staff, patients, and insurance companies by email and telephone
  • Maintained accuracy, completeness, and security for medical records and health information
  • Utilized electronic medical record systems to store, retrieve and process patient data
  • Assisted in training new staff on medical record processing and filing procedures
  • Scanned and uploaded medical records into electronic medical records system
  • Verified accuracy of patient information in medical records

Education

Clark College
Vancouver, WA

High School Diploma -

Camas High School
Camas, WA
1993

Skills

  • Self Motivated
  • Detail Oriented
  • Problem Solver
  • Time Management
  • Great Communicator
  • Excellent Customer Service Skills
  • Team Player
  • Ability to multitask
  • Adaptability

Timeline

EMR Processer II

Ciox Health
05.2021 - Current

CCA

USPS
09.2020 - 04.2021

Patient Registrar

Providence Health & Services
10.2018 - 08.2020

Release of Information Specialist

Peacehealth
06.2012 - 01.2018

Clark College

High School Diploma -

Camas High School

Similar Profiles

CREATE PROFILE
Stacy Llamas