Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Johnson

Milwaukee,WI

Summary

Reputable barista with nearly four years of experience at a coffee shop, as well as a background in food service. Friendly and welcoming to customers and coworkers. Experienced in making creative drinks to satisfy customers. Highly organized and respects cleanliness.

Overview

4
4
years of professional experience

Work History

Back of House/Bartender

Rick's Eastside Pub
Whitewater, WI
06.2023 - Current
  • Operated manual or electric appliances to clean, peel, slice and trim foods.
  • Ensured compliance with health and safety regulations within the kitchen environment.
  • Organized storage space for food items to ensure efficient retrieval during busy times.
  • Monitored stock levels and communicated when ordering was required.
  • Learned new menu items and specials to offer suggestions to customers.
  • Seasoned food according to recipes or personal judgment and experience.
  • Transported prepared meals from the kitchen to dining areas for service.
  • Followed correct cash handling procedures while processing payments from guests.
  • Served customers at counters in an attentive and courteous manner.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
  • Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
  • Supported chefs in food production, ensuring that all dishes were cooked to customer satisfaction.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Plated dishes according to recipes provided by head chef.
  • Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
  • Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
  • Substituted for or assisted other cooks during emergencies or rush periods.
  • Set up serving stations prior to meal service periods.
  • Performed additional duties as requested by management team members.
  • Stocked kitchen with necessary supplies, such as food items and cleaning products.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Adhered strictly to hygiene protocols when handling food items or preparing meals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Checked deliveries against invoices for accuracy and quality assurance purposes.
  • Carved and trimmed meats for hot or cold service.
  • Provided support during special events or functions held on site.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Inspected kitchen equipment regularly for functionality and cleanliness.
  • Distributed food to waiters and waitresses to serve customers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
  • Segregated and removed trash and garbage to place in designated containers.
  • Disposed of rubbish in accordance with company policies.
  • Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Barista

CJ's Coffee and Cream
Palmyra, WI
05.2020 - Current
Eastside daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Supported highest standards of conduct and service to support company reputation.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared and served hot or cold beverages.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Received and accurately processed customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Adhered to health department regulations concerning sanitation standards.
  • Collected payments and provided accurate change.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Described menu items to customers and suggested appealing products.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Memorized official and off-menu coffee and tea preparations.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

    • Education

    High School Diploma -

    Palmyra Eagle
    Palmyra, WI
    06-2023

    Some College (No Degree) - Forensic Chemistry

    Marquette
    Milwaukee, WI

    Some College (No Degree) - Criminal Justice Dual Enrollment

    Waukesha Area Technical College
    Pewaukee, WI

    Skills

    • Customer Service
    • Organizational Ability
    • Coffee Expertise
    • Cash Handling
    • Beverage Preparation
    • Opening and Closing Duties
    • Espresso Machine Operation
    • Positive and Professional
    • Problem-Solving
    • Creative Thinking

    Timeline

    Back of House/Bartender

    Rick's Eastside Pub
    06.2023 - Current

    Barista

    CJ's Coffee and Cream
    05.2020 - Current

    High School Diploma -

    Palmyra Eagle

    Some College (No Degree) - Forensic Chemistry

    Marquette

    Some College (No Degree) - Criminal Justice Dual Enrollment

    Waukesha Area Technical College

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