STACY JOLIVET
Arlington,TX
Overview
24
24
years of professional experience
Work History
Service Manager
Conn's Service & Distribution Center
Dallas, TX
01.2011 - Current
- Oversee 40+ associates, ensuring high customer service and stock accuracy standards
- Train and manage team, improving efficiency and problem-solving capabilities
- Direct work flow, resolve issues, and set deadlines for timely task completion
- Oversee facility operations, ensuring top-tier customer service scores and inventory accuracy
- Manage and train a team of 40+ associates, driving excellence in service delivery
- Coordinate customer and vendor communications, ensuring efficient service operations
- Maintain and update technician logs, enhancing workflow and service accuracy
- Input data into databases, improving information accessibility and reliability
- Adhere to DOT regulations, ensuring compliance and operational safety
- Manage incoming calls and schedule repairs, optimizing customer satisfaction
- Optimized dispatch operations, enhancing technician efficiency and customer satisfaction through strategic scheduling and proactive communication
Dispatcher
Conn's Service & Distribution Center
Dallas, TX
01.2009 - Current
- Efficiently sorted and loaded freight for timely daily deliveries
- Delivered packages and letters to residential and business locations, ensuring customer satisfaction
- Enhanced delivery accuracy and reduced errors through attention to detail
- Utilized route optimization to improve delivery efficiency and reduce travel time
- Demonstrated strong problem-solving skills in resolving delivery challenges
- Streamlined delivery routes, enhancing efficiency and customer satisfaction
- Consistently met tight deadlines while maintaining safety standards
Delivery Driver
DHL Express
Grand Prairie, USA
01.2003 - 01.2009
Assistant General Manager
Studio Plus Hotel
Arlington, TX
01.2001 - 01.2003
- Trained staff and led service recovery, enhancing guest satisfaction and operational efficiency
- Managed records and audits, ensuring compliance and improving financial accuracy
- Reviewed employee performance, implementing actions to boost team effectiveness
- Facilitated communication of policies, promoting clarity and adherence among staff
- Led hotel operations, overseeing staff training, guest satisfaction, and financial record-keeping
- Implemented effective communication strategies and quality control measures
Timeline
Service Manager
Conn's Service & Distribution Center
01.2011 - Current
Dispatcher
Conn's Service & Distribution Center
01.2009 - Current
Delivery Driver
DHL Express
01.2003 - 01.2009
Assistant General Manager
Studio Plus Hotel
01.2001 - 01.2003
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