Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stacy Jones

Area Manager- Operations
Broomfield,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Area Manager of Operations

FedEx:Ground
01.2021 - Current
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed over 100 employees and reviewed daily performance metrics of individual managers and employees.

Area Manager of Engagement

FedEx:Ground
04.2019 - 01.2021
  • Conducted training sessions to educate employees on best practices and procedures to increase quality and efficiency.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive teams.
  • Resolved conflicts promptly to promote positive environment for employees.
  • Trained new employees on proper safety protocols and productivity standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Manager

FedEx:Ground
06.2018 - 04.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Minimized operational costs and maximized operational quality, including movement, tracking and administration of trailers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices which led to a reduction of injuries by 2%, year-over-year.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Operations Administrator

FedEx:Ground
08.2017 - 06.2018
  • Supported operation's team by handling all administrative tasks including quality assurance and customer service.
  • Resolved and/or escalated customer inquiries or issues to appropriate department.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Compiled training materials for new employees and tracked skill development.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.

Education

Bachelor of Science - International Business And Logistics

Maine Maritime Academy
Castine, ME
05.2005

Skills

  • Client Correspondence
  • Budget Controls
  • Maintaining Clean Work Areas
  • Process and Procedure Refinement
  • Team Routing
  • Strategic Planning and Corrective Actions
  • Program Optimization and Outstanding Communication Skills
  • Compliance and Operations Management
  • Employee Performance Reviews and Constructive Feedback
  • Materials Planning and Logistics
  • Safety Protocols and Hiring and Onboarding
  • Performance Monitoring and Evaluation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Documented and resolved high turnover which led to a well trained work force.
  • Achieved compliance goals by introducing the MySchedule App for daily scheduling and planning.

Timeline

Area Manager of Operations

FedEx:Ground
01.2021 - Current

Area Manager of Engagement

FedEx:Ground
04.2019 - 01.2021

Operations Manager

FedEx:Ground
06.2018 - 04.2019

Operations Administrator

FedEx:Ground
08.2017 - 06.2018

Bachelor of Science - International Business And Logistics

Maine Maritime Academy

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Stacy JonesArea Manager- Operations