Stacy Jones
Roseville,CA
Summary
With 13 years of experience, I specialize in implementation consulting, program management, and business operations. Proven in healthcare technology, I excel at facilitating cross-functional collaboration. Achieved revenue growth of over $2 million in 12 months, enhancing operational efficiency and compliance while improving performance by 32%.
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
15
15
years of professional experience
Work History
Senior Implementation Consultant
WellSky
06.2019 - Current
- Achieved revenue growth exceeding $2 million within 12 months by facilitating cross-functional collaboration, ensuring seamless deployment of enterprise accounts.
- Facilitated Medicaid Electronic Visit Verification integrations across 20+ states through Sandata, HHAeXchange, Tellus, and Netsmart, ensuring electronic records compliance and streamlined processes.
- Implemented integrations with Optum and Waystar for electronic claims submissions.
- Successfully drove the deployment of healthcare technology solutions, ensuring that all phases from kickoff to post-live stabilization were executed to meet partner expectations.
Business Operations Manager
Always Best Care Senior Services Corporate Office
07.2014 - 06.2019
- Developed data-driven use cases to monitor key performance indicators, providing executive-level reports to manage risks and drive best practices, improving performance by 32%.
- Conducted research and analytics to identify gaps, trends, anomalies, and opportunities for improvement, recommending strategies to enhance business requirements and processes.
- Collaborated with multiple internal and external stakeholders and departments as an internal consultant to optimize team performance and streamline operations.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Franchise Support Manager
Always Best Care Senior Services Corporate Office
07.2014 - 06.2019
- Led talent acquisition and retention initiatives, ensuring a high-quality workforce and reducing turnover rates.
- Managed franchise-facing processes, including franchise management, email, and client management systems, staying updated on emerging technologies.
- Increased team performance by 18% within 6 months by conducting regular reviews and mentoring sessions, enhancing overall awareness of best practices.
Program Manager
California Black Health Network
06.2013 - 07.2014
- Developed a comprehensive program management plan, providing visibility into all aspects of the Faith-based Health Initiative, including budget, scope, timeline, and resources.
- Created and distributed communication materials, including newsletters, policy alerts, and call-to-action appeals supporting a $1 million Covered California grant.
Corporate Software Trainer
Always Best Care Senior Services Corporate Office
12.2010 - 06.2013
- Designed and implemented training curriculum for CRM, scheduling, telephony, payroll, billing, and A/R software programs, enhancing user engagement and adoption rates.
- Led a software development team in planning and designing a proprietary scheduling, billing, and database management system, improving operational efficiency.
- Increased learner satisfaction within 6 months by implementing engaging onboarding programs tailored to evolving business needs.
Education
Bachelor of Science -
California State University, Sacramento
Master of Public Health -
Drexel University
Skills
- Requirements gathering and analysis
- Organizational change management
- Proficient conflict resolution
- Cross-functional Team Collaboration
- Process optimization
- Clear communication skills
- Analytical problem-solving
- Project Management
- Stakeholder engagement
- Client account oversight
- Customer retention
- Customer relationship building
Timeline
Senior Implementation Consultant
WellSky
06.2019 - Current
Business Operations Manager
Always Best Care Senior Services Corporate Office
07.2014 - 06.2019
Franchise Support Manager
Always Best Care Senior Services Corporate Office
07.2014 - 06.2019
Program Manager
California Black Health Network
06.2013 - 07.2014
Corporate Software Trainer
Always Best Care Senior Services Corporate Office
12.2010 - 06.2013
Bachelor of Science -
California State University, Sacramento
Master of Public Health -
Drexel University
Awards
- Team Innovation Award - WellSky 2022
Similar Profiles
Clint MohrClint Mohr
Sr Team Lead, Client Support at WellSkySr Team Lead, Client Support at WellSky
Jessica KrenkaJessica Krenka
Reimbursement Supervisor at WellSkyReimbursement Supervisor at WellSky
Kunal SonettaKunal Sonetta
Sr. Incident Analyst at WellSkySr. Incident Analyst at WellSky
Brittany HickeyBrittany Hickey
Director of Revenue Cycle Services - Hospice and Palliative at WellSkyDirector of Revenue Cycle Services - Hospice and Palliative at WellSky
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance