Stacy Kaelberer
Farmington,MN
Summary
Detail-oriented and dependable professional with 20+ years of experience in healthcare administration, product ownership, and claims processing. Skilled in Agile workflows, vendor coordination, eligibility management, and cross-functional collaboration. Recognized for strong communication, problem-solving, and customer service, with a track record of driving process improvements and ensuring accuracy in complex operations.
Overview
31
31
years of professional experience
Work History
Agile Product Owner – Lights On
Delta Dental
Eagan, MN
01.2022 - Current
- Triage and prepare incoming tickets for development, ensuring readiness and compliance with release requirements.
- Coordinate enterprise releases by verifying approvals, signoffs, and labeling accuracy.
- Lead daily status calls and weekly planning sessions to improve transparency and accountability.
- Partner with cross-functional teams to streamline ticket resolution, reducing turnaround times and improving delivery efficiency.
Flexible Spending Account Coordinator
Delta Dental
Eagan, MN
01.2020 - 01.2022
- Managed vendor file transmissions to ensure compliance with formatting and processing requirements.
- Oversaw claim submissions and inquiries for dental and vision accounts, providing timely and accurate client support.
- Improved response workflows for the team inbox, enhancing efficiency and client satisfaction.
Special Membership Biller / Electronic Eligibility Team Lead
Delta Dental
Eagan, MN
01.2001 - 01.2020
- Trained new team members on eligibility systems and online enrollment.
- Conducted user acceptance testing for corporate projects including Alt ID, VHI, and Online Enrollment Implementation.
- Oversaw implementation and testing of new electronic groups; audited eligibility requests for accuracy and compliance.
- Handled escalated client calls, providing expertise on eligibility file issues and web platform updates.
Claims Suspend Analyst
Delta Dental
Eagan, MN
01.1999 - 01.2001
- Resolved suspended dental claims across multiple qualifiers, ensuring timely adjudication.
- Verified eligibility using OSCAR and supported large accounts (e.g., Walmart).
- Authored client correspondence to confirm eligibility status and maintain compliance records.
Claims Administrator
Freedom Services
Burnsville, MN
01.1998 - 01.1999
- Processed, validated, and batched medical and dependent care claims to meet daily deadlines.
- Drafted claim return letters and provided phone-based customer support.
- Trained new clerical staff and streamlined workflows to improve accuracy and productivity.
Assistant Teacher
Children’s World Learning Center
Burnsville, MN
01.1996 - 01.1998
- Created a safe, engaging learning environment for toddlers.
- Developed and implemented daily activity plans.
Manager
Our Family Foods
Lakeville, MN
01.1995 - 01.1997
- Managed store opening, cash handling, and staff supervision for a 7-person team.
- Increased productivity through coaching and team motivation.
Skills
- Agile Product Ownership
- Claims & Eligibility Processing
- Vendor & Client Relations
- Cross-Functional Collaboration
- Process Improvement
- Team Training & Leadership
- Data Accuracy & Compliance
- Customer Service Excellence
Awards Recognition
- Grand Recognition Award – University of Minnesota, Outstanding Customer Service
- Nominated for Award of Excellence (2004)
Timeline
Agile Product Owner – Lights On
Delta Dental
01.2022 - Current
Flexible Spending Account Coordinator
Delta Dental
01.2020 - 01.2022
Special Membership Biller / Electronic Eligibility Team Lead
Delta Dental
01.2001 - 01.2020
Claims Suspend Analyst
Delta Dental
01.1999 - 01.2001
Claims Administrator
Freedom Services
01.1998 - 01.1999
Assistant Teacher
Children’s World Learning Center
01.1996 - 01.1998
Manager
Our Family Foods
01.1995 - 01.1997
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