Stacy Kelly
Texas City
Summary
Dynamic professional seeking a full-time role offering meaningful challenges and growth opportunities. Proven ability to leverage strong interpersonal skills, effective time management, and advanced problem-solving expertise to drive results. Committed to fostering collaborative environments and delivering innovative solutions to enhance team performance. Eager to contribute to an organization that values creativity and strategic thinking.
Overview
35
35
years of professional experience
Work History
Contractor Product Development
IDEAL Talent Group
07.2025 - Current
- Product development, testing, training and execution.
- Assisting teams for smooth system rollouts.
- Work with cross functional teams to ensure needs are met in a timely and efficient manner.
- Use of multi systems to deliver a successful Ticketing Platform.
Admissions and Merchandise Manager
Schlitterbahn Waterpark Galveston
11.2021 - 06.2025
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Completed monthly profit and loss performance reports.
- Generated reports on purchasing activities to support management decisions.
- Assessed areas of service concern and developed improvement plans.
- Collaborated with marketing department to create compelling promotional materials, driving increased foot traffic and sales.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Oversaw budget management for the ticketing department, ensuring adherence to allocated funds while maximizing revenue generation opportunities.
Cash Control and IT Manager
Schlitterbahn Waterpark Galveston
05.2021 - 11.2021
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
POS Manager
Schlitterbahn Waterpark Galveston
11.2019 - 05.2021
- Conducted regular inventory audits to ensure accurate stock levels and minimized shrinkage.
- Implemented effective training programs for new hires, resulting in decreased errors and increased productivity.
- Coordinated with other departments to ensure seamless communication between teams, resulting in efficient workflow processes.
- Maintained a well-organized and clean POS area, providing an enjoyable shopping experience for customers.
Corporate Director of Admissions and POS
Schlitterbahn Waterparks and Resorts
05.2012 - 11.2019
- Responsible for all functions of Admissions for 5 Schlitterbahn Waterparks. Duties include:
- Manage expense budgets totaling $2,300,000 and IT budget for one park, totaling $300,000
- Manage ticketing and admissions strategies for 5 parks and approximately two million Guests per year
- Lead a team of over 400 employees across five parks in two states
- Oversee the park “bank” at each location; audit each park's safe, select and manage armored car deliveries, and create and manage in park cash procedures
- Managed ticket sales operations across five parks, optimizing pricing strategies to maximize revenue.
- Developed and implemented comprehensive training programs for admissions staff to ensure exceptional guest service.
Admissions Director
Schlitterbahn Waterparks and Resorts
03.2006 - 05.2012
- Admissions Director responsible for all functions of Admissions at the Schlitterbahn Galveston Island Waterpark. Areas of responsibility included, Ticketing, Season Pass, Guest Services, Online Sales, Park Greeters, Accounting and Cash Control.
- Developed and executed targeted marketing campaigns to boost admissions and increase park attendance.
- Managed the admissions team, providing training and support to enhance customer service and operational efficiency.
Admissions/Human Resources
Six Flags Astroworld
05.1991 - 11.2005
- Various positions ranging from Ticket Seller to Human Resources Supervisor, with ever increasing responsibilities. Responsibilities included all functions of ticket sales and admissions, front gate employee training, and HR interviewing and hiring functions.
- Managed the admissions process for over two million guests annually, ensuring efficient and accurate ticket sales.
- Coordinated employee onboarding and training programs, leading to improved staff retention rates within the department.
Event Coordinator
St. Agnes Academy
01.2002 - 01.2005
- Event Coordinator responsible for all school development activities, including coordinating parent and student organizations through the Advancement Office of St. Agnes Academy. Areas of responsibility included, Fundraising, Parent Organizations, Gala, Dinners and Donor Relations.
- Developed and executed fundraising events that increased community engagement and donor contributions.
- Coordinated logistics for annual gala, ensuring all aspects from venue to catering were managed seamlessly.
- Facilitated communication between various departments and external vendors to ensure smooth event operations.
- Evaluated post-event feedback and implemented improvements for future events based on attendee insights.
Education
University of Houston
Houston, TXSkills
- Proficient in ticketing management software
- Experience with hospitality management software
- Proficient in Microsoft Office
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational Leadership
- Communicative
Accomplishments
- Achieved enhanced Guest ticketing experience through effectively helping with ticket platform rollout.
- Documented and resolved excess inventory which led to increased revenue and better control of on hand inventory for future buys.
- Led park into Cashless operations, which resulted in more efficient operations saving in loss and labor while enhancing the Guest Experience.
- Created a centralized Service Center to assist Guests with ticketing issues to ensure quality customer service and consistent messaging from park to park
- Standardized ticketing, cash flow and front gate operations systems across five parks
- Led implementation team for RFID wristbands, allowing cashless transactions to increase park spending, reduce slippage, and enhance the Guest experience
- Reduced wait time to process Season Passes by average of 50% across all properties
- Championed ticketless park entry, reducing paper tickets by 65%
- Piloted blind-drop system for cash tills, saving $30,000 in labor
- Led Texas user group for all statewide users of Gateway Ticketing.
Timeline
Contractor Product Development
IDEAL Talent Group
07.2025 - Current
Admissions and Merchandise Manager
Schlitterbahn Waterpark Galveston
11.2021 - 06.2025
Cash Control and IT Manager
Schlitterbahn Waterpark Galveston
05.2021 - 11.2021
POS Manager
Schlitterbahn Waterpark Galveston
11.2019 - 05.2021
Corporate Director of Admissions and POS
Schlitterbahn Waterparks and Resorts
05.2012 - 11.2019
Admissions Director
Schlitterbahn Waterparks and Resorts
03.2006 - 05.2012
Event Coordinator
St. Agnes Academy
01.2002 - 01.2005
Admissions/Human Resources
Six Flags Astroworld
05.1991 - 11.2005
University of Houston