Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stacy Keniston

Concord,NH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Expeditor

D`Angelo Sandwich Shop
04.2021 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Demonstrated strong knowledge of menu items, regularly assisting customers and co-workers with questions regarding ingredients or allergens when needed.
  • Contributed to a positive work environment, collaborating effectively with team members across different roles.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.

Crew Member

Dunkin Donuts
07.2018 - 03.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals
  • Accurately operated cash register to process customer payments.

Crew Member

Dunkin Donuts
03.2013 - 11.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Accurately operated cash register to process customer payments.

Crew Member

Dunkin' Donuts
06.2010 - 02.2012
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Accurately operated cash register to process customer payments.

Medical Assistant

Sanders Family Medicine
01.2007 - 02.2010
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Associate of Science - Medical Assisting

Hesser College
Concord, NH
05.2007

High School Diploma -

Concord High School
Concord, NH
07.1996

Skills

  • Team Member Training
  • Guest service
  • Strong Organization
  • Food presentation
  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Reliable team player

Additional Information

I was employed with CVS for about 15 years starting in 1993. I started working as a cashier stalking shelves and working in the photo lab. I worked my way up to shift supervisor, photo supervisor and ultimately a pharmacy technician. I also would do the ordering for the front store and took in and put away all deliveries.

Timeline

Expeditor

D`Angelo Sandwich Shop
04.2021 - Current

Crew Member

Dunkin Donuts
07.2018 - 03.2021

Crew Member

Dunkin Donuts
03.2013 - 11.2014

Crew Member

Dunkin' Donuts
06.2010 - 02.2012

Medical Assistant

Sanders Family Medicine
01.2007 - 02.2010

Associate of Science - Medical Assisting

Hesser College

High School Diploma -

Concord High School

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Stacy Keniston