Stacy Kilpatrick
Newnan,GA
Summary
Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Pest Control professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
Active Pest Control
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Pest Control Specialist
Active Pest Control
05.2017 - Current
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Drove to customer residences and places of business to inspect for pests.
- Prepared reports and kept detailed records of pest control activities.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
Pest Control Technician
MSI Termite And Pest Control
05.2002 - 03.2017
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected commercial and residential buildings and structures for pest issues.
- Drove to customer residences and places of business to inspect for pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Pest Control Technician
Carroll Exterminating
03.2016 - 04.2016
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
Education
High School Diploma -
Sandy Creek High School
Tyrone Ga 06.2000
Skills
- Cultural Awareness
- Customer Relationship Management
- Business Administration
- Client Relations
Timeline
Operations Manager
Active Pest Control
02.2019 - Current
Pest Control Specialist
Active Pest Control
05.2017 - Current
Pest Control Technician
Carroll Exterminating
03.2016 - 04.2016
Pest Control Technician
MSI Termite And Pest Control
05.2002 - 03.2017
High School Diploma -
Sandy Creek High School
Similar Profiles
Cody LawrenceCody Lawrence
Pest Control Technician at Active Pest Control ManagementPest Control Technician at Active Pest Control Management
Jawon AdamsJawon Adams
Customer Service Representative at Active Pest ControlCustomer Service Representative at Active Pest Control
Curtis KossCurtis Koss
Termite Technician at Active Pest ControlTermite Technician at Active Pest Control
James SmithJames Smith
Operations Manager at Active Pest Control RTXOperations Manager at Active Pest Control RTX
SEAN HARTZOGSEAN HARTZOG
Lieutenant Court House Security at Coweta County Sheriff's OfficeLieutenant Court House Security at Coweta County Sheriff's Office