Stacy King
Kingwood,TX
Summary
I'm a highly-motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Uniform Room Manager
CINTAS
Houston, TX
08.2023 - Current
- Coordinated with vendors to negotiate pricing, order new stock, and resolve any discrepancies or issues with orders.
- Implemented systems to track employee purchases of uniforms through payroll deductions.
- Inspected returned merchandise from customers before authorizing refunds or exchanges.
- Managed budgeting and forecasting for uniform department, including managing inventory control and purchasing supplies.
- Ensured that all safety regulations were adhered to when handling hazardous materials related to uniform production.
- Supervised daily operations of uniform department, ensuring compliance with company policies and procedures.
- Developed and implemented strategies to improve customer service satisfaction levels in the uniform department.
- Conducted weekly staff meetings to discuss goals and objectives for the uniform department.
- Created reports on sales performance, inventory levels, and customer feedback for management review.
- Trained staff on proper use of uniforms, safety practices, and customer service protocols.
- Reviewed customer complaints regarding uniforms for resolution or escalation as needed.
- Assisted customers in selecting appropriate uniforms based on their individual needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Sr. Advisor 1, Customer Service
Concentrix
Cincinnati, OH
12.2022 - 08.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
2nd Shift EVS Operations Manager
Crothall Healthcare
The Woodlands, TX
02.2020 - 02.2021
- Managed schedules, accepted time off requests and found coverage for shifts.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Generated reports to assess performance and make adjustments.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Housekeeping Supervisor
The Study Hotel Inc.
Philadelphia, PA
02.2017 - 08.2019
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Liaised with vendors to order housekeeping supplies and guest toiletries.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Delegated daily tasks to employees to manage resources and meet deadlines.
Housekeeping Supervisor
The Ritz Carlton Hotel Philadelphia
10 Avenue of the Arts
Philadelphia, PA
12.2015 - 01.2017
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Liaised with vendors to order housekeeping supplies and guest toiletries.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Front Desk Agent
The Courtyard Marriott South, Intrepid Avenue,Navy Yard
Philadelphia, PA
12.2013 - 12.2015
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Supported daily operations of hotel front desk, including guest communication and concierge duties in Front Office Manger's absence.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Set guest and group reservations and processed check-ins and check-outs.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Computed guest billings and posted charges to room accounts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Housekeeper/Team Leader/Departmental Trainer
The Ritz Carlton Hotel Philadelphia
Philadelphia, PA
05.2006 - 12.2013
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Flight Attendant
United Airlines Inc.
Dulles, VA
10.2003 - 02.2006
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Served beverages and food items and provided key information about offerings to passengers during flights.
Nurse Aide
Camilla Hall Nursing Home
Malvern, PA
11.2002 - 01.2003
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted over 12 residents with daily needs, personal hygiene, dressing, and facility transfers.
- Monitored patient's respiration activity, blood pressure, and blood glucose levels in response to medical administration.
- Engaged with the patient family and friends to provide a courteous visit experience.
- Used mobility devices to transport patients.
- Comforted patients and provided reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Assisted nurses with cleaning G-tube, J-tube, and regular catheter insertion.
- Assisted with adequate nutrition and fluid intake.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Data Entry Specialist
PCS Nitrogen
Point Lisas, Couva
03.2000 - 06.2002
- Completed accurate and efficient data entry and database updates to support business operations.
- Executed data verification to ensure expedient error detection.
- Proofread and edited documents to correct errors.
- Responded to daily inquiries and requests within a mandated timeframe to meet deadlines.
- Monitored updates to company databases and corrected identified errors.
- Processed confidential tax form information with care and precision.
- Documented data entry completions in corresponding logbooks.
- Identified errors in data entry and related issues by mentioning them to supervisors for resolution.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Reviewed and updated account information in the company computer system.
- Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
- Revised standard operating procedures to reflect current practices.
Education
High School Diploma -
Marabella Senior Comprehensive School
Trinidad West Indies6 1997
Certificate - Business Administration
Trinizuela Technical And Vocational College
Trinidad, West Indies8 1999
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
Philadelphia, PA5 2004
Skills
- Inventory management
- Team development
- Training and mentoring
- Schedule management
- Sound judgment
- Employee development
- Performance improvements
- Recruiting and hiring
- Supervision and training
- Proficient in Microsoft Office
- Customer service
- Communications
Affiliations
Employee of the Quarter: 2007 and 2010
Employee of the Year: 2009
Manager in Training Programme: 2016
Certification
- Licensed Property & Casualty Insurance Agent - 2022
- Bookkeeping- Pitman Qualifications
Timeline
Uniform Room Manager
CINTAS
08.2023 - Current
Sr. Advisor 1, Customer Service
Concentrix
12.2022 - 08.2023
2nd Shift EVS Operations Manager
Crothall Healthcare
02.2020 - 02.2021
Housekeeping Supervisor
The Study Hotel Inc.
02.2017 - 08.2019
Housekeeping Supervisor
The Ritz Carlton Hotel Philadelphia
10 Avenue of the Arts
12.2015 - 01.2017
Front Desk Agent
The Courtyard Marriott South, Intrepid Avenue,Navy Yard
12.2013 - 12.2015
Housekeeper/Team Leader/Departmental Trainer
The Ritz Carlton Hotel Philadelphia
05.2006 - 12.2013
Flight Attendant
United Airlines Inc.
10.2003 - 02.2006
Nurse Aide
Camilla Hall Nursing Home
11.2002 - 01.2003
Data Entry Specialist
PCS Nitrogen
03.2000 - 06.2002
High School Diploma -
Marabella Senior Comprehensive School
Certificate - Business Administration
Trinizuela Technical And Vocational College
Associate of Arts - Liberal Arts And Sciences
Community College of Philadelphia
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