Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Kirksey

Murfreesboro,TN

Summary

Collaborative leader and analytical problem-solver with talents for team building, leading and motivating. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings such as IT Helpdesk Technical Support, Human Resources, Research & Development, Personal Lines Auto and Fire Operations, and Business Lines Operations.

Overview

12
12
years of professional experience

Work History

Fire Underwriting Team Manager

State Farm Fire Company
11.2011 - Current
  • Championed process improvements within department by identifying inefficiencies, proposing solutions, and leading change initiatives. Recent participation in AI project to identify areas in Operations that can be automated to increase efficiencies and better serve customers. Several recommendations were moved to use cases and backlog for future implementation.
  • Fostered strong relationships with Agency partners through risk assessment consultation, timely issue resolution, transparent communication and strategic dialogue.
  • Facilitating personal development group for Section to assist identified associates in expanding their confidence, communication, and competencies for future roles in organization.
  • Improved Completions Per Hour, Touches Per Hour, Productivity and Availability of team every year through intentional coaching, high and achievable goals and recognition.
  • Improved section morale of remote employees through development and facilitation of first "all remote" virtual meeting that focused on engaging dialogue and team building activities.
  • Collaborated with cross-segment and cross-functional areas in Operations to drive cohesive efforts towards achieving service level objectives for Personal Lines Fire Applications and Policy Transactions.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Leveraged data and analytics to make informed decisions and drive production for segment of 90 underwriters and 10 first line leaders. Results for segment included completing over 2.2 Million customer requests in 2022 and 2023 as well as increasing completions per hour year over year.

Fire Strategy Team: Training & Resource Review

State Farm Fire Company
01.2015 - 01.2016
  • Led dedicated team in building out Fire Operations Cash role for Enterprise. The structure and dedicated role has improved service levels of most complex transactions by more than 30%, provided development and promotional opportunities for associates and leadership, and increased operational efficiencies.
  • Standardized role responsibilities, processes and procedures to streamline operations.
  • Led interview process and selection of associates in service associate role to build first teams of enterprise cash associates.
  • Developed and delivered first formalized training curriculum for Cash function.

Education

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
11.2024

Master of Arts - Human Service Administration - HR Specialty

Bradley University
Peoria, IL

Bachelor of Science - Psychology

Illinois State University
Normal, IL

Skills

  • Strategic Focus
  • Learning Agility
  • Adaptability
  • Influence
  • Results Oriented
  • Relationship Building
  • Problem Solving
  • Continuous Improvement

Timeline

Fire Strategy Team: Training & Resource Review

State Farm Fire Company
01.2015 - 01.2016

Fire Underwriting Team Manager

State Farm Fire Company
11.2011 - Current

Bachelor of Science - Cybersecurity

University of Phoenix

Master of Arts - Human Service Administration - HR Specialty

Bradley University

Bachelor of Science - Psychology

Illinois State University

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Stacy Kirksey