Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Kitchen

Berryville,VA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

24
24
years of professional experience

Work History

Manager of Facility Engineering

Equinix
Ashburn, VA
03.2023 - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with regulatory requirements and industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Review and develop methods of procedure (MOPs), emergency operating procedures (EOPs) and other scripts as required for operation of the infrastructure.
  • As part of our internship program, I have hosted interns for the past two years, of which we train them for four weeks on critical facility operations.
  • Hosts special guests for tours of our facility and externships.
  • Led a team of 9 employees, ensuring high productivity and excellent customer service.

Supervisor of Facility Operations

Equinix
Ashburn, VA
07.2016 - 03.2023
  • Managed budgets associated with projects or initiatives within the department.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Maintained accurate records for tracking progress and performance of team members.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Ensured compliance with all applicable laws, regulations and standards.

Lead, Operations Engineer

Equinix
Ashburn, VA
02.2012 - 07.2016
  • Participated in team meetings to discuss project progress updates.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Documented all engineering activities according to established procedures.
  • Generated technical reports for customers.
  • Coordinated activities with suppliers, contractors or other departments.
  • Finished projects on time and within budget.
  • Prepared estimates and budgets.

Critical Facility Engineer

Equinix
Ashburn, VA
06.2005 - 02.2012
  • Performed periodic inspections of building systems, such as HVAC, electrical, plumbing, fire safety, and security.
  • Repaired and maintained all mechanical systems associated with the facility including pumps, motors, fire systems, lighting, plumbing, static transfer switches, uninterrupted power supplies, and changing out batteries.
  • Power installation for customers, to include AC and DC power.
  • Customer power audits.
  • Vendor supervision.
  • Inspected buildings for compliance with health and safety standards.
  • Monitored energy consumption in order to reduce costs and improve efficiency.
  • Maintained records of all repairs and maintenance performed on the facility's equipment.
  • Performed walkthrough and inspections on facility infrastructure, buildings, utilities and equipment.

Associate, Critical Facility Engineer

Equinix
Ashburn, VA
04.2004 - 06.2005
  • Performed periodic inspections of building systems, such as HVAC, electrical, plumbing, fire safety, and security.
  • Provided technical support to staff during emergency situations or repairs.
  • Performed walkthrough and inspections on facility infrastructure, buildings, utilities and equipment.
  • Maintained inventory of available parts and supplies, verifying stock levels to safeguard minimal operational interruptions following equipment faults.

Technician, Customer Facilities

Equinix
Ashburn, VA
10.2000 - 04.2005
  • Replaced defective components or parts as needed.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Operated specialized diagnostic tools used to identify system faults.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Utilized hand tools to properly splice cables.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Installed new components or replaced defective parts to restore functionality.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.

Education

Associate Degree in Drafting - Drafting Technology

Ashland Community And Technical College
Ashland, KY
05-1998

Skills

  • Workforce Management
  • Financial Management
  • Strategic Planning
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Contract Management
  • Expense Tracking
  • Operations Management
  • Cross-Functional Teamwork
  • Budget Control
  • Team Leadership
  • Project Management

Timeline

Manager of Facility Engineering

Equinix
03.2023 - Current

Supervisor of Facility Operations

Equinix
07.2016 - 03.2023

Lead, Operations Engineer

Equinix
02.2012 - 07.2016

Critical Facility Engineer

Equinix
06.2005 - 02.2012

Associate, Critical Facility Engineer

Equinix
04.2004 - 06.2005

Technician, Customer Facilities

Equinix
10.2000 - 04.2005

Associate Degree in Drafting - Drafting Technology

Ashland Community And Technical College

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Stacy Kitchen