Summary
Overview
Work History
Education
Skills
Timeline
Generic

STACY KLEMENT

Davenport

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrated proficiency in database management and detailed record-keeping, ensuring accuracy and promptness in all tasks.

Overview

11
11
years of professional experience

Work History

Dispatcher

Valley Wide Cooperative
01.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled and organized delivery routes
  • Responsible for monitoring expiring licenses, certifications, and insurances, notifying terminals and vendors of renewal requirements in a timely manner.
  • Maintained accurate files, records and credentialing documents for fleet drivers and equipment.
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid non-compliance with state requirements.
  • Worked closely with fleet staff to help each obtain credentialing privileges at designated terminal facilities.
  • Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.

Loan Officer Assistant

Fairway Independent Mortgage
01.2020 - 01.2022
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Answered inquiries and provided superior customer service to clients.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.

Office Manager/Sales Marketing

Alpine Insurance Inc
01.2014 - 01.2020
  • Maintained high standards of customer service, addressing inquiries and resolving issues.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Utilized CRM software to manage client relationships.
  • Analyzed customer needs to provide customized insurance solutions.

Education

Art

Spokane Falls Community College
Spokane, WA

Skills

  • Attention to Detail
  • Time Management
  • Works Independently
  • Decision-making
  • Problem-solving
  • Multitasking and organization

Records and file management

License and credentialing verifications

Timeline

Dispatcher

Valley Wide Cooperative
01.2022 - Current

Loan Officer Assistant

Fairway Independent Mortgage
01.2020 - 01.2022

Office Manager/Sales Marketing

Alpine Insurance Inc
01.2014 - 01.2020

Art

Spokane Falls Community College

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