Stacy Knight
Missouri City,TX
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing practical business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Patient Experience
Sona Dermatology
09.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Regional Director
Sona Dermatology
05.2022 - 09.2023
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Attended weekly meetings to discuss and optimize strategies.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
Practice General Manager
Sona Dermatology
09.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Market Director
Sona Dermatology
12.2020 - 09.2021
- Championed creative problem-solving techniques within the team, leading them towards developing innovative solutions addressing current issues/challenges faced by the organization.
- Enhanced customer satisfaction with the development of innovative product offerings and services.
- Streamlined internal processes for increased efficiency within the marketing department, resulting in improved productivity levels.
- Led cross-functional teams to execute successful product launches, driving growth in new markets.
- Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
Growth Leader
Sona Dermatology
07.2019 - 12.2020
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Cultivated a strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
- Managed cross-functional teams to successfully execute large-scale projects within tight deadlines and budgets constraints.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Center Manager
Sona Dermatology
02.2015 - 07.2019
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Clinic Sales Manager
American Laser Skincare
09.2013 - 11.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Increased clinic sales by 39% in 15 months.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Awarded in August 2014 for having the highest referrals in the company.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Decreased refunds by 44%.
Area Sales and Operations Manager
Medifast Weight Control Centers
06.2010 - 03.2013
- Implemented performance metrics to evaluate and optimize partner effectiveness.
- Increased regional sales by developing and implementing effective channel strategies.
- Resolved conflicts between channel partners promptly and professionally, maintaining positive working relationships throughout the region.
- Monitored competitor activity within the region, adjusting strategies as needed to maintain a competitive edge.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established a strong network of industry connections, fostering long-term partnerships and collaborations.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Director of Sales
Medifast Inc
06.2009 - 01.2010
- Achieved regional sales targets through effective territory management and relationship building with Franchise Owners.
- Increased sales revenue by developing and implementing sales training for corporate and franchised locations.
- #1 Small Company in America by Forbes Magazine in the "America's 100 Best Small Companies." This is the third consecutive year that Forbes has recognized Medifast, which advanced to number 16 on the list in 2009, compared to number 85 in 2008.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth. ESPN Sports Radio and Talk Radio.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
Center Manager
Medifast Weight Control Centers
03.2007 - 06.2009
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Actively participated in the build outs and grand openings of all Houston locations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivering the brand through excellent visual impact by ensuring the store is merchandised to the highest standard.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Skills
- Effective Relationship Building
- Multi-Unit Management
- Strategic planning
- Effective Verbal Communication
- Strategic Decision-Making
- Collaborative Leadership Skills
- Innovative Thinking
- Team Leadership
- Relationship building
- Operations management
- Strategies and goals
- Contract negotiation
- Business development
- Facilities management
- Corporate communications
- Talent acquisition
CRM
- Salesforce
- Mindbody
- Dewy
ModMed (Modernizing Medicine)
- EHR
- Practice Management
- Revenue Cycle Management
- Analytics
- Patient Engagement
Paycom
- Payroll
- Onboarding
- Talent Management
Certification
- OSHA Certified
- HIPPA
- Care Credit
February 2021 – Northwestern University Coursera
High-Performance Collaboration:
- Leadership, Teamwork, & Negotiation Certificate
- Leadership Communication for Maximum Impact: Storytelling Certificate
- Leadership Through Social Influence Certificate
- Leadership Through Marketing Certificate
- Leadership Through Design Innovation Certificate
Timeline
Director Patient Experience
Sona Dermatology
09.2023 - Current
Regional Director
Sona Dermatology
05.2022 - 09.2023
Practice General Manager
Sona Dermatology
09.2021 - 05.2022
Market Director
Sona Dermatology
12.2020 - 09.2021
Growth Leader
Sona Dermatology
07.2019 - 12.2020
Center Manager
Sona Dermatology
02.2015 - 07.2019
Clinic Sales Manager
American Laser Skincare
09.2013 - 11.2014
Area Sales and Operations Manager
Medifast Weight Control Centers
06.2010 - 03.2013
Director of Sales
Medifast Inc
06.2009 - 01.2010
Center Manager
Medifast Weight Control Centers
03.2007 - 06.2009
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