Stacy Knutson
Belgrade,MT
Summary
Versatile and dedicated, I leveraged team collaboration and problem-solving skills at Fed Ex Ground to enhance package handling efficiency and safety, significantly reducing damage rates and increasing proper scan rates. My adaptability and customer service excellence, honed across diverse roles, including a home bakery business, have consistently driven positive outcomes and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Package Handler
Fed Ex Ground
04.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper splitting, sorting, and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Home Baker
The Spotted Dough Home Bakery LLC/Self
02.2022 - 07.2024
- Collaborated with clients to design custom cakes, cookies, and other desserts for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about the menu throughout the year.
- Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
- Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
- Managed inventory effectively, minimizing waste while ensuring sufficient stock of ingredients to fulfill orders on time.
- Maintained strict adherence to food safety regulations and guidelines, ensuring safe products for customers.
- Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to the customer.
- Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
Stay at Home Mom/Wife
Self
01.2008 - 02.2022
- Ensured child safety through diligent supervision.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Established daily routines to provide structure and predictability.
- Self-motivated, with a strong sense of personal responsibility.
Truck Stop Cashier
Flying J Truck Stop
05.2006 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Weighed Trucks accurately on the CatScale.
Education
GED -
Roseville Adult School
Roseville, CA2005
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package loading
- Sorting packages
- Label reading
- Hand scanner proficiency
- Fragile item handling
- Problem-solving
- Attention to detail
- Customer service
- Time management skills
- Reliability and punctuality
- Written and verbal communication
Timeline
Package Handler
Fed Ex Ground
04.2024 - Current
Home Baker
The Spotted Dough Home Bakery LLC/Self
02.2022 - 07.2024
Stay at Home Mom/Wife
Self
01.2008 - 02.2022
Truck Stop Cashier
Flying J Truck Stop
05.2006 - 12.2007
GED -
Roseville Adult School
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