Stacy Lachowsky

Carside To-Go Specialist duties included:

• Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
• Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
• Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
• Utilized POS Software to record orders and special requests, relaying orders to kitchen staff.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Front of the House Team Leader Manager included managing day to day operations and the following:
• Customer service: Greeting customers, taking orders, and ensuring a positive customer experience
• Organization: Keeping the dining area clean and organized
• Cash transactions: Processing orders and handling cash and credit card transactions
• Food and drink preparation: Cooking food and drinks
• Staffing: Recruiting, training, and scheduling employee

Other responsibilities include:

• Working efficiently in a fast-paced environment
• Paying attention to detail to ensure order accuracy
• Coached team members in techniques necessary to complete job tasks.
• Overseeing the serving staff
• Working with hosts and reception staff to coordinate seating
• Trained new team members by relaying information on company procedures and safety requirements.

• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items to enhance sales numbers.
• Served food and beverages promptly with focused attention to customer needs.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.