Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stacy Lane

Marysville,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Bartender

Moonshiners Saloon LLC
06.2023 - 11.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Market Payroll and Scheduling Manager

Live Nation
02.2010 - 06.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
  • Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
  • Assisted in budget planning by providing accurate forecasts of personnel costs for the upcoming fiscal year.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
  • Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
  • Actively participated in industry conferences and seminars to stay up-to-date on best practices and emerging trends within payroll management.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Reviewed time records for 500+ employees to verify accuracy of information.
  • Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
  • Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
  • Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Maximized resource utilization by reallocating personnel based on skill sets across various departments during peak demand periods.
  • Ensured compliance with labor laws and company policies when creating employee schedules, mitigating potential legal risks.
  • Managed budgetary constraints effectively while maintaining optimal staffing levels, contributing to positive financial results.
  • Fostered a collaborative working environment among schedulers, leading to improved teamwork and shared best practices.
  • Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
  • Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
  • Received and screened phone calls and emails.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Created monthly forecast templates and resource management allocations for approved projects.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Bar Manager

Montana's Pool Hall
02.2008 - 02.2010
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Internet Sales Manager

Mint Auto Sales
01.2007 - 04.2008
  • Increased sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Developed innovative sales campaigns for online marketing, resulting in increased Sales.
  • Created targeted email campaigns for new car launches and promotions.
  • Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
  • Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
  • Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
  • Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
  • Responded to internet inquiries and phone calls in timely matter.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Updated company website with deals and product packages.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Shipping and Receiving Manager

Bed Bath & Beyond
01.2006 - 12.2006
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Organized cross-functional meetings that facilitated open dialogue amongst various departments including Sales Representatives, Customer Service Specialists, and Warehouse Associates.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Office Manager

Aqua Dynamics
12.2004 - 02.2006
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Customer Service Manager

TJX Companies, TJmaxx
01.2003 - 12.2004
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Improved employee retention through robust training programs and ongoing performance evaluations.
  • Optimized store sales by effectively cross-selling relevant products during checkout procedures.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Collaborated closely with other department managers to ensure seamless operations across all store areas.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Maintained up-to-date knowledge of industry trends and best practices in order to implement optimal strategies for improved store performance.
  • Boosted employee morale through recognition programs celebrating individual achievements and milestones reached within the team.
  • Led regular team meetings to discuss operational updates, address concerns, and recognize outstanding performance among staff members.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Storage Manager

U-Haul International
02.2001 - 12.2002
  • Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
  • Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
  • Ensured timely delivery of products to customers through effective coordination with logistics teams and carriers.
  • Maintained accurate inventory records, enabling quick response to customer inquiries and order fulfillment needs.
  • Developed strong relationships with vendors, ensuring timely supply of materials and cost-effective pricing strategies.
  • Managed a team of warehouse staff, providing guidance and training to improve productivity and performance levels.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.

Education

Associate of Arts - Human Services

Yuba College
Marysville, CA
06.2003

GED -

Marysville Adult Education
Marysville, CA
06.2001

Skills

  • Financial Reporting/Data Analysis
  • Cross-functional Coordination
  • Budget Management
  • Business Forecasting
  • Administrative Management
  • Customer Service Management
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management
  • Staff Hiring/Training/Development
  • Business Management
  • Policy Development and Enforcement
  • Operations Management

Certification

Cosmetologist License: License # KK 587231 April 2016

Timeline

Bartender

Moonshiners Saloon LLC
06.2023 - 11.2023

Market Payroll and Scheduling Manager

Live Nation
02.2010 - 06.2023

Bar Manager

Montana's Pool Hall
02.2008 - 02.2010

Internet Sales Manager

Mint Auto Sales
01.2007 - 04.2008

Shipping and Receiving Manager

Bed Bath & Beyond
01.2006 - 12.2006

Office Manager

Aqua Dynamics
12.2004 - 02.2006

Customer Service Manager

TJX Companies, TJmaxx
01.2003 - 12.2004

Storage Manager

U-Haul International
02.2001 - 12.2002

Associate of Arts - Human Services

Yuba College

GED -

Marysville Adult Education
Stacy Lane