STACY LEE
District Heights,MD
Summary
With over 20 years of experience, skilled in standards management and personnel coordination. Excels in developing and implementing customer service and product accountability practices. Proven track record of defining merchandise audit strategies aligned with company objectives, resulting in improved performance, increased patronage, and enhanced company-vendor relationships. Expertise lies in optimizing operations to drive growth while prioritizing exceptional service.
Overview
25
25
years of professional experience
Work History
Inventory Auditor
Costco
01.2012 - Current
- Guardian of inventory accuracy and integrity
- Counted all physical inventory and generated department audit reports.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Physical count of sell units and match physical count with computerized inventory count
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
- Established strong working relationships with suppliers/vendors ensuring timely communication of any inventory-related issues.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Identify shipping and receiving errors
- Tireless pursuit of accuracy
Managing Supervisor
Quick Connections Answering Service
01.2005 - 04.2024
- Establish leadership and service standards
- Supervise and manage up to 20 service representatives
- Provide training, and performance improvement reviews
- Maintain and improve relationships through establishing open communication between clients and company executives
- Team recipient of Association of Tele-Services International Award 2008 – 2023
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Office Manager
Holiday Inn & Suites
01.2004 - 01.2005
- Managed and trained front office staff in upgraded customer service
- Improved hotel rating from #15 to #7 amongst Mid-Atlantic region
- Reduced customer complaints by 92%
- Created customer service guidelines, policies & procedures, and employee incentive program
- Increased Guest Loyalty program enrollments ranking from #39 to #5
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Front Office Manager
Holiday Inn-College Park
01.2003 - 01.2004
- Managed and trained front desk staff
- Reduced customer complaints by more than 85%
- Instrumental in upgrading hotel from probationary status through system upgrades, forecasting, and group block management (including VIP's)
- Maintained hotel website
Assistant Front Office Manager
Sheraton National Hotel
01.2001 - 01.2003
- Trained all staff on front office functions following major renovations
- Implemented Five-Star and Five-Diamond standards, significantly increasing hotel status and revenue
- Implemented guest services and employee incentive programs
Assistant Front Office Manager
The Jefferson Hotel
01.2000 - 01.2001
- Trained staff on front desk procedures, including Five-Star and Five Diamond standards
- Created new employee procedures and programs
Education
2-years coursework -
Ohio University
Athens, OH01.1979
Skills
- Account Management
- Strong computational skills
- Client Relationship Management
- Microsoft Office Suite
- Team collaboration
- Calm disposition
- Client relationship management
- Accuracy and precision
- Inventory auditing experience
- Problem-solving skills
- Verbal and written communication
- Communicating with clients
Notableproficiency
- IBM AS/400 Software
- RF Device
- Account Management – Vendor Relationships
- Business Analysis – Pre/Post Service and Product Audit
- Client Relationship Management – Outstanding Customer Service Certification & Awards
- Microsoft Office Suite (Word, Excel, Access)
Timeline
Inventory Auditor
Costco
01.2012 - Current
Managing Supervisor
Quick Connections Answering Service
01.2005 - 04.2024
Front Office Manager
Holiday Inn & Suites
01.2004 - 01.2005
Front Office Manager
Holiday Inn-College Park
01.2003 - 01.2004
Assistant Front Office Manager
Sheraton National Hotel
01.2001 - 01.2003
Assistant Front Office Manager
The Jefferson Hotel
01.2000 - 01.2001
2-years coursework -
Ohio University
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