- Enjoy hobbies that combine physical activity with outdoor exploration to include golfing, swimming and hiking.
- Learning new cooking techniques and expanding my culinary skills.
Hi, I’m
Stacy Lehman
New York,USA
Summary
Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking teammember with history of streamlining operations and increasing results.
Overview
14
years of professional experience
Work History
True Spec Golf
Front Desk Manager
08.2018 - 03.2022
Job overview
- Effectively managed the nationwide customer service email responding to a large volume of emails daily
- Booked appointment requests nationwide
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with shipping promptly.
- Created great vendor relationships to ensure timely deliveries
- Supervised creation of exciting merchandise displays to catch attention of store customers.
WHR Architecture
Lead Project Coordinator
07.2015 - 04.2018
Job overview
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Arranged travel and accommodation for team members and project partners.
- Created job files for each project and maintained current data in each file.
- Kept corporate and client information confidential, adhering to data safety measures.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
DYNCORP INT’L (LOGCAP IV)
Senior Operations Coordinator
01.2014 - 05.2015
Job overview
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Analyzed and reported on key performance metrics to senior management.
- Created and maintained well-organized electronic and hard copy files to support business processes.
KBR (LOGCAP III)
Operations Coordinator
10.2007 - 12.2013
Job overview
- Acted in accordance to LOGCAP III S.O.W. by generating reports of client activity, detailing findings and recommendations
- Collected, arranged, and input information into company's propriatary database system
- Implemented escalation procedures to effectively handle time-sensitive issues
- Educated staff on organizational mission and goals to help employees achieve success.
Education
University of Texas San Antiono
05.2005
Pearland High School
Graduate
05.2002
Skills
- MS office suite
- Administrative management
- eCommerce
- Market data collection
- Proofreading
- Planning and coordinating
- Database management
- Analytical thinking
- Teamwork and collaboration
- Detail-oriented
Interests
Timeline
Front Desk Manager
True Spec Golf
08.2018 - 03.2022
Lead Project Coordinator
WHR Architecture
07.2015 - 04.2018
Senior Operations Coordinator
DYNCORP INT’L (LOGCAP IV)
01.2014 - 05.2015
Operations Coordinator
KBR (LOGCAP III)
10.2007 - 12.2013
Pearland High School
Graduate
University of Texas San Antiono
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