Stacy Leisher
Dallas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/ Customer Service
T And S Catering
Dallas, Texas
01.2016 - 07.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Customer Service Representative
McMorrran Heating & Air
Mesquite, TX
10.2013 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Administrative Assistant
L & S Mechanical Services
Richardson, TX
05.2009 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Internet Sales Representative
Westway Ford
Irving , TX
09.2005 - 02.2009
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Completed up to Number sales and shipments every week.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
Brandon Street Christian Academy
Dallas, TX06.1994
Skills
- Resource Coordination and Allocation
- Strong Organizational Skills
- Database and Client Management Systems
- Computers and Technology
- Daily Ledgers
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Administrative Support
- Multitasking and Time Management
Accomplishments
Top Sales 3 times in my Junior Year of High School
Student Council President Freshman and Sophmore Years of High School
High Sales multiple times while working for Westway Ford
Timeline
Administrative Assistant/ Customer Service
T And S Catering
01.2016 - 07.2022
Customer Service Representative
McMorrran Heating & Air
10.2013 - 09.2015
Administrative Assistant
L & S Mechanical Services
05.2009 - 08.2013
Internet Sales Representative
Westway Ford
09.2005 - 02.2009
High School Diploma -
Brandon Street Christian Academy