Summary
Overview
Work History
Education
Skills
Timeline
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Stacy LeMay Smith

Bridgewater,USA

Summary

Operations leader with extensive experience at Pearce Service, LLC, specializing in process improvement and operational efficiency. Achieved a 15% cost reduction through expert vendor negotiation and effective workflow management. Strong ability to foster collaboration and ensure safety compliance, aligning operational goals with business objectives.

Overview

20
20
years of professional experience

Work History

Director of Operations Wind

Pearce Service, LLC
Paso Robles, CA
10.2024 - Current
  • Spearheading process improvement initiatives, enhancing production efficiency
  • Optimization
  • Crews & Independent resources
  • Audit process flows
  • Logistics forms
  • DOT monitoring
  • Safety certification enforcement and tracking
  • Workflow management
  • Collaborating with senior leadership to align operational goals with business objectives

Director of Operations Telecom

Pearce Service, LLC
Paso Robles, CA
11.2022 - 09.2024
  • Lead contributor to the design, development and implementation of various operational process flows and systems, increasing visibility into key initiatives as well as reducing dispatch delays and efficient mobilization spend
  • Esri - Geographic Information Systems
  • Led cross-functional teams to optimize workflows, resulting in a 15% reduction in operational costs.
  • Dispatch
  • Field Support
  • Quality Assurance
  • On-boarding and Off-boarding
  • Spearheaded process improvement initiatives, enhancing production efficiency and decreasing lead times by 25%.
  • Collaborated with senior leadership to align operational goals with business objectives
  • Managed vendor relationships, negotiating contracts that saved 10% annually on procurement costs and helped secure contracts worth 7+ million in added revenue to 2023+2024

Vice President - Facility Services

Centerline Communications, LLC
Raynham, MA
02.2020 - 10.2022
  • Oversee 6 Field Service Managers to ensure market management and execution as per diverse customer expectations
  • Oversee 50+ Field technicians (HVAC & GEN)
  • Oversee National Operation Center; Operating 24/7, 365 days a year to assist with customer requirements and needs
  • Develop and manage key performing KPI’s for the LOB
  • Track, update & change process to meet desired growth
  • Drive operational behavior that is directly or indirectly tied to efficiency, safety and profitability
  • Maintain and develop Salesforce platform to be adaptive now and for forecasted growth
  • Reduced outstanding A/R by $350,000 for accounts outstanding past 60 days

Director

Centerline Communications, LLC
Raynham, MA
09.2019 - 02.2020
  • Oversee 6 Field Service Managers to ensure market management and execution as per diverse customer expectations
  • Oversee 50+ Field technicians (HVAC & GEN)
  • Oversee National Operation Center; Operating 24/7, 365 days a year to assist with customer requirements and needs
  • Ensure SLA metrics are adhered to for key Customers (AT&T, Sprint etc.)
  • Maintaining above target expectation for SLA
  • Restructured the team for the purpose of making it more profitable, organized and effective
  • Streamlined COP (Close out process) and invoicing process to direct customers
  • Improved outstanding AR month over month
  • Improved Invoicing turn around time from AVG of 30+ days to 72 hours

Operations Manager, NOC

Centerline Communications, LLC
Raynham, MA
09.2017 - 09.2019
  • Oversee 5 Field Service Managers to ensure market management and execution as per diverse customer expectations
  • Oversee 65 + Field technicians (HVAC & GEN)
  • Oversee National Operation Center; Operating 24/7, 365 days a year to assist with customer requirements and needs
  • Increased Gross Profit by 72% from 2018 to 2019
  • Managed increased ticket volume of 86% from 2018-2019
  • Increase First Time Right Rate month over month - improved efficiencies
  • Oversee Standard Operating Procedures for LOB
  • Key contributor to the build and implementation of Field Service Lightning (customized and catered to our specific needs and wants)
  • Implemented an updated, improved material purchasing department and process

Operations Assistant

Centerline Communications, LLC
Raynham, MA
07.2017 - 09.2017
  • Aided in the discovery and creation of standard operating procedures for the Facility Services LOB
  • Assisted with the implementation of an inhouse IT division
  • Hiring
  • Inventory
  • IT- Help Desk
  • Workflow
  • Process improvement
  • Data Backup
  • Assisted with the implementation of a new Payroll/ HR software- Paycom
  • Fleet maintenance
  • Invoicing and Collections

Fuel Distribution Manager

BJS Wholesale
Westborough, MA
09.2015 - 07.2017
  • Dispatch as needed 132 Gas Stations (Northeast, Southeast and Mid Atlantic)
  • Oversee dispatch team
  • Motivate and improve on department P & L
  • Proper liftings / usage of contracts and rateability
  • Ensure no run outs
  • Manage daily, weekly and monthly reporting for management
  • Manage exception based accounts payables to resolve discrepancies
  • Manage Over and Short reporting to dispute issues and resolve variances
  • Communication liaison between carriers and suppliers
  • Costing structures
  • Supply/ delivery issues
  • Facilitate the bid process for carriers / carrier agreements and certificate of insurance
  • EPA reporting; monthly or weekly based on State requirements
  • Daily/ Weekly and Monthly correspondence and reports for AVP and VP
  • Negotiating weekly fixed contracts
  • Supported the successful implementation and completion of Automation Process / continue to manage and improve on error ratings

Products Division Manager

JP Noonan Transportation, Inc.
W. Bridgewater, MA
06.2005 - 09.2015
  • Manage account payables for 10 to 15 suppliers
  • Provide customer service to suppliers and customers, ensuring satisfaction
  • Create monthly/ Weekly billing for 400+ accounts
  • Filing, inventory, daily/weekly reconciliation for gas stations
  • Maintain EPA compliance
  • Yearly Permit filing
  • Daily correspondence and reports for upper management and owners
  • Oversaw support staff/ restructured and created a collaborative team culture
  • Daily prompt costing for non-commercial accounts
  • Fixed monthly contracts for commercial accounts
  • Evaluated potential for margin growth and negotiated costing for Federal Marine Vessels as well as charter vessels
  • Prompt 10 contracts / buying and managing the liftings and billing appropriately

Education

BSBA - General Business

Eastern Nazarene College
Quincy, MA
01.2014

Associates in Science - Business Administration

Massasoit Community College
Brockton, MA
05.2010

Skills

  • Process improvement
  • Workflow management
  • Vendor negotiation
  • Geographic information systems
  • Safety compliance
  • Operational efficiency

Timeline

Director of Operations Wind

Pearce Service, LLC
10.2024 - Current

Director of Operations Telecom

Pearce Service, LLC
11.2022 - 09.2024

Vice President - Facility Services

Centerline Communications, LLC
02.2020 - 10.2022

Director

Centerline Communications, LLC
09.2019 - 02.2020

Operations Manager, NOC

Centerline Communications, LLC
09.2017 - 09.2019

Operations Assistant

Centerline Communications, LLC
07.2017 - 09.2017

Fuel Distribution Manager

BJS Wholesale
09.2015 - 07.2017

Products Division Manager

JP Noonan Transportation, Inc.
06.2005 - 09.2015

BSBA - General Business

Eastern Nazarene College

Associates in Science - Business Administration

Massasoit Community College

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