Stacy Lopez
Boomer
Summary
Dynamic professional with a proven track record at the Historic Glen Ferris Inn, excelling in customer service and administrative skills. Demonstrated ability to enhance guest satisfaction and streamline operations, leading to increased efficiency. Skilled in problem-solving and POS systems, adept at fostering positive guest relations and managing financial records.
Overview
2025
2025
years of professional experience
Work History
Long Term Substitute Teacher
Fayette County Board of EducatioBoard Of Education
08.2011 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Organized lesson plans using teaching software for long-term interim assignments.
- Developed students'' critical thinking skills by incorporating problem-solving exercises into lessons.
- Maintained open communication with parents and guardians, discussing students'' progress and addressing any concerns promptly.
- Promoted a growth mindset among students, encouraging perseverance in the face of challenging tasks or setbacks.
- Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.
- Adjusted instructional strategies based on ongoing assessments of student needs and abilities, ensuring optimal learning outcomes for all learners.
- Assessed student progress regularly, providing individualized feedback and support for continuous improvement.
- Enhanced classroom management, implementing positive reinforcement techniques to foster a supportive learning environment.
- Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
- Increased class participation through interactive activities and group projects.
- Improved student comprehension by utilizing various teaching methods and learning styles.
- Participated in professional development workshops to stay current with educational best practices.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed creative instructional strategies to keep students engaged and motivated.
- Enforced school and class rules to maintain order in classroom.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Assisted students in mastering subject material and preparing for tests.
- Developed lesson plans to align with grade-level standards and objectives.
- Documented student progress and provided regular updates to parents.
- Implemented classroom management techniques to maintain positive learning environment.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Researched and selected age-appropriate materials and resources for classroom instruction.
Assistant Manager
Historic Glen Ferris Inn
09.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Clerk
Historic Glen Ferris Inn
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Hostess
Historic Glen Ferris Inn
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor - Business Management/Social Sciences
West Virginia Institute of Technology
Montgomery, WV05.1993
College Preparatory
Gauley Bridge High School
Gauley Bridge, WV06.1988
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Complaint resolution
- Payment processing
- File management
- Guest relations
- Cash handling
- Reservation management
- Guest reception
- Recommending attractions and amenities
- Room booking
- Financial records oversight
- Room charges
- Guest services
- Credit and cash payments
- Report generation
- Record preparation
- Supply replenishment
- Registration
- POS systems
- Computer skills
Timeline
Assistant Manager
Historic Glen Ferris Inn
09.2021 - 04.2022
Long Term Substitute Teacher
Fayette County Board of EducatioBoard Of Education
08.2011 - Current
Bachelor - Business Management/Social Sciences
West Virginia Institute of Technology
College Preparatory
Gauley Bridge High School
Front Desk Clerk
Historic Glen Ferris Inn
Hostess
Historic Glen Ferris Inn
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