Stacy Lundberg
Minneapolis,MN
Summary
Energetically led team initiatives at Walser Nissan, enhancing customer loyalty through clear communication and empathy. Mastered CRM systems, significantly improving workflow efficiency. Demonstrated exceptional team leadership and administrative prowess, contributing to a collaborative work environment. Achieved notable success in staff training and customer service excellence, embodying a positive attitude throughout.
Overview
20
20
years of professional experience
Work History
Volunteer
Personal Project
Minneapolis, MN
01.2015 - Current
- Habitat for Humanity.
- Feed My Starving Children.
- Meals on Wheels.
- MS Society.
- Local food shelf.
Owner Loyalty Manager
Walser Nissan
Burnsville, MN
03.2005 - Current
- Maintained accurate records of customer interactions and transactions in CRM system.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Replied to telephone, email and in-person inquiries regarding vehicle of interest, titling questions & funding issues.
- Responded to guest reviews on google.com, cars.com & dealerrater.com
- Assisted with training new staff members on front desk procedures and policies.
- Created reports summarizing key performance metrics associated with the OEM certification requirements.
- Interviewed,hired,scheduled and trained new front desk employees.
- Provided HR administrative assistance to management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated travel arrangements for staff members as requested.
- Developed forms and procedures to improve workflow efficiency.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed coffee bar supplies & maintained self serve coffee machine to ensure a positive customer experience.
Education
Bachelor of Science - Retail Management
UW-Stout
Menomonie, WI05-1985
Skills
- Team leadership
- Positive attitude
- Clear communication
- Empathy and patience
Accomplishments
- Attained Nissan Award of Excellence for 5 years. Earned by achieving annual KPI qualifiers.
- Nissan Brand Ambassador 2021-current.
References
References available upon request.
Timeline
Volunteer
Personal Project
01.2015 - Current
Owner Loyalty Manager
Walser Nissan
03.2005 - Current
Bachelor of Science - Retail Management
UW-Stout