STACY LYKINS
SALT LICK,KY
Summary
To secure a long-term position where my proven skills, enthusiasm, dedication, and ability to work well under pressure will contribute to the growth and overall structure of the organization.
Overview
9
9
years of professional experience
Work History
Clinical Assistant
Bluegrass Orthopaedics
05.2022 - Current
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained up-to-date patient records with medical histories and test results.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured and fit crutches and instructed patients on proper crutch walking.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
Patient Access Representative
CHI Saint Joseph Hospital
05.2016 - 04.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Contacted patients on annual renewal dates to offer assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
Pharmacy Technician
Kroger's Pharmacy
06.2014 - 01.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Education
Business Technology - Hospital Admissions Clerk
Rowan Regional Technology
Morehead, KY10.1997
Business Technology - Medical Receptionist
Rowan Regional Technology
Morehead, KY10.1997
Business Technology - Data Entry
Rowan Regional Technology
Morehead, KY10.1997
Skills
- Patient Engagement
- Communication
- Flexibility
- Self Motivation
- Teamwork
- Organization
- Leadership
Timeline
Clinical Assistant
Bluegrass Orthopaedics
05.2022 - Current
Patient Access Representative
CHI Saint Joseph Hospital
05.2016 - 04.2022
Pharmacy Technician
Kroger's Pharmacy
06.2014 - 01.2017
Business Technology - Hospital Admissions Clerk
Rowan Regional Technology
Business Technology - Medical Receptionist
Rowan Regional Technology
Business Technology - Data Entry
Rowan Regional Technology
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