Stacy Magene
Hollywood
Summary
Dedicated Customer Service professional with over 14 years of experience delivering support through phone, live chat, email, and in-person interactions. Proven ability to solve problems and foster customer trust in fast-paced environments. Skilled in Salesforce CRM, Microsoft Teams, Microsoft Outlook, Google Workspace, and order management systems. Seeking a remote Customer Service Representative or Customer Support Specialist role to enhance customer experiences and contribute to team success.
Overview
21
21
years of professional experience
Work History
Picker
UHS Hardware
Hollywood
08.2022 - Current
- Picked and organized products for customer orders efficiently.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained accurate inventory records throughout the picking process.
- Verified accuracy of items picked, packed and shipped to customers.
- Inspected products for quality and accuracy before packing.
- Inspected product quality prior to packing and shipping out orders.
- Organized aisles to promote efficiency and ease of access., work stations, and floors to promote operational productivity.
- Operated warehouse equipment to move inventory safely.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Assisted in training new pickers on best practices and safety protocols.
- Implemented improvements to enhance picking speed and accuracy.
- Communicated effectively with supervisors regarding stock levels and needs.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Organized goods within the warehouse according to item categories, size or weight.
- Pulled and packed product using various tools and equipment to meet order goals.
- Confirmed items picked for orders by keying codes into system.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Swept floors and emptied trash cans throughout warehouse areas. by sweeping floors, emptying trash cans and organizing shelves.
- Maintained a clean and organized work area to ensure safety.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Collaborated with team members to streamline order fulfillment procedures.
- Used warehouse management software to locate items quickly.
- Maintained a clean and organized work area to ensure safety.
Assembly Specialist
CGI Windows & Doors
Hialeah
08.2021 - 08.2023
- Operated assembly tools and machinery to ensure efficient production.
- Assembled window and door components following detailed specifications.
- Verified accuracy of product specifications prior to assembling items.
- Inspected finished products for defects prior to shipment.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to streamline assembly processes.
- Utilized problem-solving skills to resolve complex issues quickly.
- Documented all changes made during the course of an assembly project.
- Maintained a clean and organized work environment to enhance safety.
- Maintained cleanliness in work area by disposing of waste properly and cleaning machinery regularly.
Sudster
SudShare
Miami
03.2020 - 08.2022
- Assisted customers with requests and answered questions, contributing to improved satisfaction.
- Identified customer needs promptly and efficiently, enhancing service delivery.
- Engaged customers in conversation using effective interpersonal skills, fostering positive relationships.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Retail Associate
Ross Dress for Less
North Miami Beach
10.2009 - 04.2012
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store presentation.
- Maintained inventory levels through regular stock checks.
- Processed customer transactions efficiently at checkout stations.
- Collaborated with team members to ensure smooth operations.
- Trained new associates on store policies and procedures.
- Addressed customer complaints and resolved issues promptly.
- Operated cash register to process payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Organized backroom storage areas for efficient access to merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Administrative Support Specialist
City of North Miami
North Miami
06.2005 - 07.2008
- Scheduled meetings and coordinated events for city departments to ensure effective collaboration.
- Managed incoming communications, directing inquiries to appropriate personnel.
- Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
- Coordinated appointment scheduling for staff to optimize workflow and enhance operational efficiency. for staff members upon request.
- Organized office files and records for efficient retrieval and management.
- Prepared reports and documentation for city projects and initiatives.
- Collaborated with team members to streamline administrative processes and workflows.
- Implemented improvements to filing systems, enhancing accessibility of information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Managed office supplies inventory to maintain availability for staff and support daily operations.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Prepared agendas for meetings, took minutes, transcribed notes, and distributed meeting materials.
- Processed invoices accurately ensuring timely payment of vendors and suppliers.
- Input data into various software programs such as Excel spreadsheets or databases.
- Developed correspondence such as memos, letters, reports, utilizing MS Word functions.
- Scheduled appointments, meetings, and events for staff members.
- Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
- Created purchase orders using an online system while adhering to budget guidelines.
- Answered and routed telephone calls and took messages.
- Organized training, client meetings, team meetings and events.
- Provided training support to new staff on office procedures and systems.
- Maintained confidential records related to personnel files.
- Updated contact lists on a regular basis ensuring accuracy of information.
- Assisted with the preparation of reports and presentations for internal use and clients.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided excellent customer service through verbal communication with internal customers and external vendors.
- Coordinated arrangements for ground transportation, flight reservations, and lodging.
- Created a positive first impression by greeting visitors and guiding them to appropriate personnel. in a professional manner, determined nature of visit, directed them to appropriate personnel or department.
- Coordinated employee recruitment, performance evaluation and termination activities.
Education
Associate of Applied Science - Esthetician
Hollywood Institute of Beauty
Hollywood, FL10-2023
High School Diploma -
North Miami Senior High
North Miami, FL06-2008
Skills
- Order fulfillment
- Inventory management
- RF scanning
- Shipping procedures
- Assembly line efficiency
- CRM software proficiency
- Customer service
- Customer relations
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Interpersonal skills
- Collaborative teamwork
- Team collaboration
- Training and mentoring
- Microsoft Excel
- Microsoft Word
- Outlook
- Microsoft Teams
- Zoom
- PowerPoint
- Google Workspace
- Data Entry Systems
- Google Workspace
- CRM Software
- Data Entry Systems
Timeline
Picker
UHS Hardware
08.2022 - Current
Assembly Specialist
CGI Windows & Doors
08.2021 - 08.2023
Sudster
SudShare
03.2020 - 08.2022
Retail Associate
Ross Dress for Less
10.2009 - 04.2012
Administrative Support Specialist
City of North Miami
06.2005 - 07.2008
Associate of Applied Science - Esthetician
Hollywood Institute of Beauty
High School Diploma -
North Miami Senior High