Stacy MacGown-Moen
Florissant,CO
Summary
As a former military spouse, I have adeptly managed multiple relocations due to new assignments, showcasing exceptional resilience and adaptability. Through my varied experiences across different industries, I have cultivated valuable skills that position me as a highly versatile candidate for a wide range of employment opportunities.
I have gained experience in a diverse range of industries, including banking, clerical work, restaurant services, childcare management, nursing assistance, emergency call centers, office housekeeping, hospitality, product demonstration, retail sales, bridal salons, front desk administration, customer service, lead beauty advisor, holistic health and wellness, direct sales, and involvement in various home-based businesses.
In addition to my professional roles, I have actively volunteered in multiple positions, significantly enhancing my skills and knowledge across different industries and communities. Continuously seeking opportunities for growth and learning, I derive great satisfaction from acquiring new knowledge, gaining invaluable insights, and consistently expanding my skill set.
Overview
24
24
years of professional experience
Work History
E-commerce & CPG Customer Care Agent
Ibotta
01.2021 - Current
- Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for Savers
- Analyze , investigate, solve and respond to email inquiries from Ibotta users.
- Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app.
- Problem solve by reviewing Ibotta systems and customer accounts.
- Accuracy, efficiency, critical thinking and personal attention to the customer.
- Be an advocate for our customers, demonstrating friendliness and empathy in a professional manner with a positive focus on customer satisfaction.
- Managed high e-mail volume while maintaining exceptional service quality for all customers.
- Navigated multiple computer systems and applications to find information.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Maintained up-to-date knowledge and training to effectively assist customers with their needs.
- Maintain up-to-date knowledge and training in KnowBe4 Security Awareness.
- Handle private and confidential information, and in some instances, protect Personally identifiable information (PII).
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Collaborated with cross-functional teams to identify and address recurring customer concerns.
- Work on special projects as a team for the senior management team as needed.
- Proven ability to learn quickly and adapt to new situations.
- Updating documents and spreadsheets with meticulous attention to detail to ensure accuracy and for the purpose of tracking.
- Cross-trained and provided backup support for other departments.
- Learned and adapted quickly to new technology and software applications.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
Beauty Advisor
Kohl's #1064
10.2010 - 12.2020
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Enhanced customer loyalty by providing personalized skincare consultations.
- Demonstration of light makeup artistry and the exhibition of techniques.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Manage the processing and replenishment of products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Stays updated on "competition" and market trends.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Kept work areas, beauty tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
Associate
Kohls Department Store
01.2013 - 06.2015
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Increased sales of promotional items by informing customers about current offers.
- Worked diligently to achieve designated targets for credit card applications.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with returns, refunds and resolving transaction issues.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Trained to serve as backup support in customer service and Amazon returns.
- Provide assistance in the Jewelry department by effectively presenting products, aiding customers with inquiries, facilitating sales of fine jewelry, ensuring secure access to the Jewelry safe and display items, and repositioning jewelry securely at the close of business.
- Maintained a high level of accuracy in updating electronic price tags, ensuring customers had access to the most up-to-date pricing information.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Actively participated in multiple Kohl's Cares initiatives within the community, collaborating with various non-profit organizations.
AD Set Associate
Kohls Department Store
10.2010 - 01.2013
- Responsible for precisely installing and/or updating promotional and non-promotional signage in a punctual manner.
- Ability to work proficiently both independently and collaboratively within a team.
- Assist with tasks related to recovery and replenishment.
- Demonstrated strong attention to detail while verifying product codes and descriptions during the price change process.
- Maintained compliance with company pricing policies, ensuring consistency across all store locations.
- Collaborated with department leads to align promotional, sale and current price changes.
- Maintained a high level of accuracy in updating electronic price tags, ensuring customers had access to the most up-to-date pricing information.
- Demonstrated adaptability by quickly adjusting to unexpected changes in pricing schedules or priorities as needed throughout each day's tasks.
- Utilize RF devices, computers, and printers to assess the signage requirements by fixture for specific advertising events.
- Update the promotional toppers for credit cards, rewards programs, and special events.
- Collaborate as a team during late evenings after store hours, employing the "snaking technique" for heightened accuracy.
Front Desk Receptionist
Bethesda Associates
01.2007 - 03.2009
- Greeted visitors warmly, creating positive first impression of multi-non profit organization.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Opens and closes building and secures offices.
- Answers phones, takes messages and directs calls to appropriate departments for multiple non-profits.
- Sets appointments and manages calendars and meeting rooms.
- Ordered office supplies and implemented a system to track them, resulting in more efficient inventory management.
- Interacted with vendors, contractors, and professional services personnel to receive orders, perform direct activities, and communicate instructions.
- Manages and oversees mail room operations.
- Assist HR with any and all support needs.
- Provided administrative support to senior staff members, streamlining daily operations and increasing overall productivity levels.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized, maintained, and updated information in computer databases.
- Problem-solving and critical thinking to efficiently and effectively address challenges and opportunities.
- Tracks and recognizes staff: annual anniversaries, newly hired employees, and birthdays.
- Uses exceptional computer knowledge and trains others on various office roles and responsibilities.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Developed strong working relationships with team members, fostering a positive work environment.
Associate
The Children's Place
04.2006 - 01.2008
- Greets and welcomes customers.
- Learns and shares product knowledge
- Sets up and tears down marketing and sales displays
- Upsell products with the optimal value or those with the highest sales figures to drive additional purchases.
- Provides top-notch customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Handles cash, inventory accounting and transfer of large sums between store(s) and bank(s).
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Product Demonstrator
VIA Entertainment
01.2002 - 01.2006
- Travels to various locations for marketing and sales events
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Trains and acquires extensive knowledge about a wide variety of products
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Boosted sales by effectively showcasing product features and benefits during live presentations.
- Coordinated with event organizers to ensure smooth execution of presentations at different venues.
Certified Nursing Assistant
Crestview Nursing Home
09.2000 - 02.2002
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assists doctors and nurses with patient care.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provides residents with social interaction for mental health.
- Assesses residents health conditions, problem solves and nurses them back to their fullest health potential possible.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Provides a safe and friendly health and living environment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Practices high quality patient care with utmost confidentiality and discretion with any sensitive issues.
Education
Certification in Holistic Health and Wellness - Holistic Health, Wellness, & Nutrition
Institute For Intergrative Nutrition
New York, NY01.2015
Certified Nursing Assistant (CNA) -
Crestview Nursing Home
01.2000
Several Classes Completed over 1 Year, but no degree attained primarily due to military transfer -
Delta College
01.1995
High School Diploma -
Hemlock High School
01.1994
Skills
- Customer Service
- Computer Proficiency, spreadsheets, data entry, and Microsoft Office
- Problem Resolution
- Clerical, filing and Record-keeping abilities
- Attention to Detail
- Quick and adaptable learner
- Multitasking Abilities
- Conflict Resolution
- Administrative, Office support, and front desk skills
- Excellent Written and Verbal Communication
- Appointment Scheduling
- Remote Office Availability
- Multi-Line Phone Systems
- Professional telephone demeanor
- Payment Processing & money handling abilities
- Protecting Personally Identifiable Information (PII)
- Running background checks on future employees
- Updated KnowBe4 Safety Awareness Training
- Handling private, discreet, and sensitive information and maintaining confidentiality
- Ability to understand and interpret complex client / patient situations and assessing specific details
- Capability to respond to intense situations calmly and responsibly
- Basic Mathematics
- Register Opening and Closing
- Order and Refund Processing
- Store Opening and Closing
- Sales, upselling and opening new credit card accounts
- POS Systems and Ordering Platforms
- Item Ticketing and Pricing
- Teaming and collaborations with other employees, management and leadership
- Ability to train new hires
- Health, wellness, nutrition and beauty knowledge
- Medical terminology knowledge
- Holistic assessment
- Customer Education
- Coaching
- Aromatherapy knowledge
- Nutrition education
- Stress reduction techniques
- Health Education
- Merchandise Restocking
- Self-Care Education
- Dietary Analysis
- Preventative Healthcare
- Safety and Cleanliness Standards
- Digestive Health
- Building Customer Loyalty
- Brand representation
- Positive Customer Engagement
- Cosmetics Industry Awareness
- Beauty Trends
- Skincare consultation
- Skincare knowledge
- Skin care product knowledge
- Cosmetics Color Matching
- Event Promotion
- Makeup Application Techniques
- Customer Needs Assessment
- Demonstration skills
- Cross-selling techniques
- Beauty, health and wellness blogger
- Merchandising and Display
- Personalized recommendations
- Internet marketing and sales
- Cosmetics industry trends
- Social media marketing, sales and advertising
- Retail Metrics and Goals
- Strategic sales knowledge
- Understanding Customer Needs
- Product Knowledge Expertise
- Brand Awareness
- Hospitality and event planning
- Display arrangements
- Active Listening
- Theft Prevention
- Account updating
- Cross-Functional Collaboration
- Honest and Dependable
- Mentoring teens and young mothers
- Community Service
- Friendly and Helpful
- Proactive volunteer for community events, non-profits, and fundraisers
Timeline
E-commerce & CPG Customer Care Agent
Ibotta
01.2021 - Current
Associate
Kohls Department Store
01.2013 - 06.2015
AD Set Associate
Kohls Department Store
10.2010 - 01.2013
Beauty Advisor
Kohl's #1064
10.2010 - 12.2020
Front Desk Receptionist
Bethesda Associates
01.2007 - 03.2009
Associate
The Children's Place
04.2006 - 01.2008
Product Demonstrator
VIA Entertainment
01.2002 - 01.2006
Certified Nursing Assistant
Crestview Nursing Home
09.2000 - 02.2002
Certification in Holistic Health and Wellness - Holistic Health, Wellness, & Nutrition
Institute For Intergrative Nutrition
Certified Nursing Assistant (CNA) -
Crestview Nursing Home
Several Classes Completed over 1 Year, but no degree attained primarily due to military transfer -
Delta College
High School Diploma -
Hemlock High School
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