With a wealth of experience in sales and customer support, this results-driven professional has a proven track record of delivering exceptional sales outcomes and ensuring high levels of customer satisfaction in both retail and B2B environments. An energetic leader who leads by example and believes in overcoming challenges through collaboration, this individual possesses a strong drive for revenue growth and cultivating long-term connections. Consistently surpassing targets while fostering a positive team environment, this professional excels at creating a winning atmosphere.
Hi, I’m
Stacy M. Adams
Toledo,OH
Summary
Overview
11
years of professional experience
1
Certification
Work History
La-Z-Boy Galleries
Interior Design Consultant
01.2021 - Current
Job overview
- Guide customers in creating functional and stylish environments tailored to their lifestyles, tastes, and budgets
- Utilize the La-Z-Boy In-Home Design program to drive top-line sales and ensure customer satisfaction
- Execute selling principles including rapport building, needs discovery, objection handling, and closing techniques
- Monitor team and individual sales goals while presenting financing options and identifying future projects
Ashley Homestore
Product Specialist
01.2020 - 01.2021
Job overview
- Interacted with customers to identify needs, demonstrate products, and close sales effectively
- Maintained accurate data entry in POS systems and presented financing options and protection plans to build value
- Maintained a 98% customer satisfaction rating by delivering exceptional service and personalized furniture recommendations.
- Successfully resolved 95% of customer concerns on the first interaction, improving overall client experience scores.
- Maintained a 98% customer satisfaction rating by delivering exceptional service and personalized furniture recommendations.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Type-40 Investments & Development
Sales Account Manager, Online Marketing Specialist
01.2014 - Current
Job overview
- Managed multiple sales channels, resulting in a 95% sales increase from 2019 to present
- Conceptualized and implemented an online sales program, generating $1M+ in wholesale sales
- Spearheaded a drop-ship and affiliate program to expand business reach and streamline operations
- Conducted lead generation, marketing campaign strategy, and performance analysis using web analytics software
- Built client relationships by acting as liaison between customer service and sales teams.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
NPI Health & Wellness Center
Wellness Coach / Peer-to-Peer Support
01.2019 - 01.2021
Job overview
- Assisted individuals experiencing homelessness by identifying personal strengths, goals, and resources
- Facilitated 1:1 and group coaching sessions to support individuals in achieving recovery and wellness goals.
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Monitored, tracked and reported on individual progress with wellness plans.
- Facilitated group workshops for clients to promote healthy lifestyle choices and foster a sense of community
Metro Staffing and Labor Group
Staffing Coordinator
01.2017 - 01.2019
Job overview
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations with high retention rate
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers
Education
Global Tech CollegeToledo, OH
Associate from Business Management
01.2019
University Overview
Skills
- Inside Sales
- Direct Sales
- B2B Sales
- Customer Retention
- Relationship Building
- Project Management
- IT Skills
- CRM Proficiency
- Zoho CRM
- Splunk
- Recruiting
- Negotiation
- Business Strategy
- Furniture selection
- Sales strategy development
Certification
CPRC Certification
International Association of Professional Recovery Coaches
La-Z-Boy 2023 Peak Sales Performance
La-Z-Boy 2023 Peak Sales Performance
The La-Z-Boy "Peak Performance" recognition, including the Pinnacle Club Awards, primarily honors top-performing sales associates and In-Home Designers based on exceptional sales achievements and customer satisfaction contributions
Timeline
Interior Design Consultant
La-Z-Boy Galleries
01.2021 - Current
Product Specialist
Ashley Homestore
01.2020 - 01.2021
Wellness Coach / Peer-to-Peer Support
NPI Health & Wellness Center
01.2019 - 01.2021
Staffing Coordinator
Metro Staffing and Labor Group
01.2017 - 01.2019
Sales Account Manager, Online Marketing Specialist
Type-40 Investments & Development
01.2014 - Current
CPRC Certification
International Association of Professional Recovery Coaches
Global Tech College
Associate from Business Management
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