Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Stacy Madden

Stacy Madden

McAllen

Summary

Experienced and knowledgeable Sales Agent with Aflac Supplemental Insurance, skilled in client engagement and establishing strategic relationships. Achieved significant sales growth through effective presentations and superior customer service. Expertise in product knowledge and client account management, fostering loyalty and expanding the client base through proactive communication and problem resolution.

Overview

33
33
years of professional experience

Work History

Sales Agent

Aflac Supplemental Insurance
01.2003 - Current
  • Assist customers in selecting products to meet their needs.
  • Provide product information and answer questions regarding features and benefits.
  • Develop strong relationships with clients through excellent customer service and regular followups.
  • Consult with businesses to supply accurate product and service information.
  • Monitor service after sale and implement quick and effective problem resolutions.
  • Develop and maintain strong working relationships with professionals within assigned territory.
  • Identify new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Stay current on company offerings and industry trends.
  • Present professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Build relationships with customers and community to promote long term business growth.
  • Provide superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Retail Store Manager, Buyer, and Merchandiser

Trapping's Men's Clothing Store
04.1992 - 01.2003
  • Led team to achieve sales targets through effective staff training and customer engagement strategies.
  • Oversaw daily operations including staffing, merchandising, and compliance with company policies and procedures.
  • Cultivated a positive work environment by mentoring staff, fostering teamwork, and enhancing employee performance.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Managed and maintained purchase orders and invoices.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

No Degree - Psychology

Blinn College
College Station, TX

Skills

  • Client engagement
  • Client support
  • Engaging sales presentations
  • Establishing strategic relationships
  • Customer support
  • Customer service expertise
  • Experience in product and service sales
  • Extensive product and service expertise
  • Client account management

Interests

  • Reading
  • Gardening
  • Music
  • Creative Writing
  • Photography
  • Enjoy participating in Hot Yoga for overall physical and mental well-being
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Sales Agent

Aflac Supplemental Insurance
01.2003 - Current

Retail Store Manager, Buyer, and Merchandiser

Trapping's Men's Clothing Store
04.1992 - 01.2003

No Degree - Psychology

Blinn College

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