Stacy Major
Wickliffe,OH
Summary
Dynamic Lead Certified Pharmacy Technician at Cleveland Clinic with a proven track record in enhancing medication dispensing efficiency and patient satisfaction. Expert in pharmacy software and insurance billing, fostering teamwork and mentoring new hires. Committed to compliance and critical thinking, driving productivity and maintaining meticulous inventory control.
Experienced with pharmacy operations, consistently enhancing workflow and patient care. Utilizes strong communication and organizational skills to ensure accurate and timely medication dispensing. Knowledge of regulatory requirements and inventory management ensures compliance and efficiency.
Overview
20
20
years of professional experience
Work History
Lead Certified Pharmacy Technician
Cleveland Clinic
02.2011 - Current
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Certified Pharmacy Technician2
Discount Drug Mart Pharmacy
11.2005 - 02.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Education
High School Diploma -
John Bowne H.S.
NYSkills
- HIPAA compliance
- Pharmacy software proficiency
- Insurance billing
- Problem-solving skills
- Team collaboration
- Pharmacy and customer records management
- Drug inventory control
- New hire onboarding
- FDA and HIPAA compliance
- Customer service
- Multitasking Abilities
- Reliability
- Critical thinking
Timeline
Lead Certified Pharmacy Technician
Cleveland Clinic
02.2011 - Current
Certified Pharmacy Technician2
Discount Drug Mart Pharmacy
11.2005 - 02.2011
High School Diploma -
John Bowne H.S.
Similar Profiles
ALICIA STANZIANOALICIA STANZIANO
CLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINICCLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINIC
STEPHANIE HORNSEYSTEPHANIE HORNSEY
Care Coordinator at Cleveland ClinicCare Coordinator at Cleveland Clinic
Natalia SanchezNatalia Sanchez
Intern at Cleveland ClinicIntern at Cleveland Clinic
Penelope QuarantaPenelope Quaranta
Pool Attendant at City of WickliffePool Attendant at City of Wickliffe
Karla MillerKarla Miller
Residential Property Manager at K & D Management LLCResidential Property Manager at K & D Management LLC