Stacy Marcotte
Shawnee
Summary
Accomplished Clinical Manager with a proven track record at Paradigm Oral Surgery (KCDIOS), specializing in enhancing patient care and staff efficiency. Expert in clinical leadership and patient flow optimization, significantly improving service quality. Skilled in HIPAA compliance and effective communication, fostering a positive work environment and ensuring regulatory adherence. Achieved notable staff retention and patient satisfaction rates.
Overview
11
11
years of professional experience
Work History
Clinical Manager
Paradigm Oral Surgery (KCDIOS)
07.2018 - Current
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
Pharmacy Technician Inpatient
Hays Medical Center
02.2014 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate of Science - Pharmacy
Fort Hays State University
Hays, KS05-2014
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Proficient in [software]
- Managerial experience
- Patient flow
- Patient safety
- HIPAA
- Patient education
- Clinical instruction
- Patient relationship management
- Records management
- Effective communication
- Emergency situational awareness
- Onboarding and coaching
- Compliance oversight
- Staff guidance
- Employee issue resolution
- Clinical documentation
- Direct patient care
- Quality improvement
- Quality control
- Procedure implementation
- Clinical education
- Care delivery
- Supervisory experience
- HIPAA compliance
- Continuous improvement
- Appointment scheduling
- Patient engagement
- Inventory management
- Training program implementation
- Clinical safety
- Patient health education
- Strategic planning
- Medical procedures
- Nursing protocols
Timeline
Clinical Manager
Paradigm Oral Surgery (KCDIOS)
07.2018 - Current
Pharmacy Technician Inpatient
Hays Medical Center
02.2014 - 06.2018
Associate of Science - Pharmacy
Fort Hays State University
Similar Profiles
Virginia HowardVirginia Howard
LPN/Practice Manager at Chester Oral Surgery / Southside Oral SurgeryLPN/Practice Manager at Chester Oral Surgery / Southside Oral Surgery
Veronica RodriguezVeronica Rodriguez
Practice Ambassador at Paradigm Oral HealthPractice Ambassador at Paradigm Oral Health
Nicole CampbellNicole Campbell
Oral Surgery Assistant at Riverside Oral Surgery And Maxillofacial SurgeryOral Surgery Assistant at Riverside Oral Surgery And Maxillofacial Surgery
Terri DuttonTerri Dutton
Recruiter/Human Resources at D.G Coleman, IncRecruiter/Human Resources at D.G Coleman, Inc
Karen PyronKaren Pyron
ELL Teacher at Santa Fe Middle SchoolELL Teacher at Santa Fe Middle School