Stacy Marin
Garden Grove,CA
Summary
A Goal Driven Customer Service Representative proficient at building positive relationships with new and existing customers. Motivated with over 9yrs of experience in a team based environment.
Overview
11
11
years of professional experience
Work History
Loan Adjuster II
SchoolsFirst Federal Credit Union
07.2023 - Current
- Negotiated payment plans, resolving delinquent loans effectively with members.
- Streamlined collection processes through strategic development and implementation initiatives.
- Recorded all collection activities accurately within the internal system.
- Trained new hires in effective collection techniques for improved performance.
- Managed delinquency stages through efficient inbound and outbound call strategies.
- Utilized active listening to assess member hardships and provide suitable solutions.
Account Service Specialist
Veros Credit LLC
10.2021 - Current
- Ensured compliance with payment plans by monitoring accounts and flagging issues.
- Counseled debtors on payment options, successfully arranging installment agreements.
- Managed high call volumes, contributing to team productivity and efficiency.
- Trained new team members on scripts, services, and effective collection strategies.
- Maintained adherence to quality standards and compliance requirements consistently.
- Processed payments and contracts efficiently, ensuring accurate account management.
Bar Staff Member
Congregation Ale House Chapters
03.2022 - 01.2023
- Enhanced efficiency by performing opening and closing duties, including cash handling.
- Optimized bar inventory levels, ensuring readiness for customer demand and service.
- Complied with state alcohol regulations, maintaining a safe and lawful environment.
- Mentored team in procedures, boosting bar profitability and productivity.
- Elevated social media presence, driving increased patronage and engagement.
- Created seasonal drink offerings monthly, enriching customer experience and variety.
Collections Representative
Don Roberto Jewelers
01.2015 - 10.2021
- Cultivated strong customer relationships, enhancing loyalty and promoting purchases.
- Provided prompt, courteous assistance to customers in person and via phone.
- Ensured cash drawers were adequately stocked across multiple checkout stations.
- Earned management's trust by reliably opening and closing the store as key holder.
- Updated customer accounts with payments, interactions, and personal information.
- Evaluated customer financial statements to inform credit line decisions.
- Collaborated with sales team and customers to negotiate payments and reconcile accounts.
Education
General Studies
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Santiago High School
Garden grove, CA2014
Skills
- Excellent work ethic
- Quick learner
- Adheres to customer service procedures
- Knowledge of POS system
- Strong client relations
- Multitasking and Prioritization
- Service-Oriented
- Safe Serving Knowledge
Languages
English
Spanish
Timeline
Loan Adjuster II
SchoolsFirst Federal Credit Union
07.2023 - Current
Bar Staff Member
Congregation Ale House Chapters
03.2022 - 01.2023
Account Service Specialist
Veros Credit LLC
10.2021 - Current
Collections Representative
Don Roberto Jewelers
01.2015 - 10.2021
General Studies
Orange Coast College
High School Diploma -
Santiago High School